Suranjana Sengupta

Experience

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  Tinkerbox Studios Pte Ltd

  May 2014 - Aug 2014

  Rails Developer Intern

  Developed the UI of an iOS Mobile app and website for concert attendees, analyzed requirements and programmed in Objective-C and Ruby; Bandwagon helps event-goers to view news about musical gigs and live concerts.

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  AMD

  Jan 2015 - Jun 2015

  Software Engineering Intern

  Profiled metrics for microprocessors by programming in Java to maintain System Level Test (SLT) software and designing software architecture for feature requests; validated Carrizo APUs that delivered a +30% improvement in energy efficiency for GPUs.

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  Lucasfilm

  May 2016 - Feb 2024

  Tasked with managing software product operations, strategy and development in a fast-paced Visual Effects environment to improve the productivity of artists. Responsible for product support for new applications and pipelines, collecting user feedback, automating reports charting user/product metrics and communicating insights to development teams to improve operational efficiency.Notable projects:Rings of Power (Amazon Studios)Star Wars: Episode IX (Walt Disney Studios) The Mandalorian (Disney+).Formal title: Pipeline Technical Director (Level I & II) Show less

  • Technical Product Owner (Pipeline)

    Jan 2021 - Feb 2024

  • Software Engineer (Pipeline)

    Nov 2018 - Dec 2020

  • Technical Assistant

    May 2016 - Oct 2018
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  Open Government Products

  Sept 2024 - now

  Strategising and executing product operations & growth for the ScamShield Product Suite.- Revamped the Product Support Strategy for the ScamShield app by redefining the ticketing and escalation workflow, resulting in a reduced max resolution time of tickets by -76% for user issues reported between Jan 2024 - July 2024.- Managed the Beta Testing and Release Plan for the enhanced ScamShield app by propagating across whole-of-government & residents, onboarding and supporting 700+ ScamShield beta testers between 24th June - 7th Aug, 2024.- Created the ScamShield Production Metrics Dashboard by extracting and querying product metrics using SQL/Postgres for the enhanced ScamShield app to share insights with internal and external stakeholders.- Automated operations across various processes and workflows on ScamShield, including cleaning, formatting and transforming of user feedback and product data using TypeScript, Python & Zapier. Show less

  • Senior Product Operations Specialist

    Feb 2024 - now

  • Hackathon Mentor

    Sept 2024 - Oct 2024