Amanda Sage

Amanda Sage

Mortgage Servicer

Followers of Amanda Sage198 followers
location of Amanda SageTucson, Arizona, United States

Connect with Amanda Sage to Send Message

Connect

Connect with Amanda Sage to Send Message

Connect
  • Timeline

  • About me

    Real Estate Specialist at Vantage West Credit Union

  • Education

    • Flowing Wells

      -
  • Experience

    • Citimortgage Inc

      Dec 2008 - Dec 2010
      Mortgage Servicer

      > Assisted clients with the utmost satisfaction regarding the servicing of their mortgage account(s)> Handled questions with prompt and accurate responses> Worked as a team to promote levels of improvement> Managed Customer Email Surveys and phone surveys to present accomplishments of customer satisfaction> Recognized by senior management for a 100% quality

    • CitiMortgage, Inc

      Dec 2010 - Jun 2014
      Foreclosure Case Management

       > Processed and decisioned accounts on whether to stop or resume a foreclosure sale based on loss mitigation workouts, state and investor guidelines > Prepared and corresponded meeting minutes for weekly team meetings to be distributed throughout the team > Consistently exceeded daily, weekly, and monthly goals and regularly rated a “2” and higher > Frequently elected to complete special projects from management to include National Mortgage Settlement Tracking, VOE Events, and Escalated requests Show less

    • CitiMortgage, Inc.

      Jun 2014 - Aug 2014
      Foreclosure Portfolio Manager Support Team

       >Analyzed escalated issues to assist with meeting foreclosure goals >Worked urgent scrub lists to analyze and identify portfolio trending >Aided attorneys with urgent requests for loan documents, reinstatement and payoff figures, and status updates via phone and email

    • CitiMortgage, Inc

      Aug 2014 - Aug 2017
      Foreclosure Portfolio Manager

      > Manage a complex portfolio of up to 3,000 loans for multiple states and loan types.> Oversee offshore team of up to 15 agents as well as coordinate monthly calls with team> Full understanding of state legislative and regulatory changes> Sole point of contact for foreclosure attorneys on escalated issues/resolution> Achieve monthly goals for Pull Thru Rate, Turn Rate, Out of Standard, and SLA timeframes> Monitor files for issues and find creative ways to improve the process and any delays> Partner with supporting departments to resolve issues effecting process flows Show less

    • Citimortgage Inc

      Aug 2017 - May 2018
      Vendor Centralization Specialist

      Business Activity Owner Support Specialist- Providing direct communication between the business and third party vendors. Deepening relationships with third party vendors by opening a line of direct communication. Duties include: Collecting and manipulating necessary data to complete and present monthly/quarterly scorecards, assisting with vendor audit completion by reviewing vendor business licensing, proper employee training, Risk and Controls, Annual due diligence and contract renewal and terminations. Show less

    • Vantage West Credit Union

      May 2018 - now
      Real Estate Specialist
  • Licenses & Certifications

  • Volunteer Experience

    • Fundraising Assistant

      Issued by March of Dimes on Feb 2008
      March of DimesAssociated with Amanda Sage
    • extra life gaming fundraiser

      Issued by Children's Miracle Network Hospitals on Nov 2015
      Children's Miracle Network HospitalsAssociated with Amanda Sage
    • fundraising volunteer

      Issued by Ben's Bells Project on Oct 2013
      Ben's Bells ProjectAssociated with Amanda Sage