Amanda Sage

Experience

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  Citimortgage Inc

  Dec 2008 - Dec 2010

  Mortgage Servicer

  > Assisted clients with the utmost satisfaction regarding the servicing of their mortgage account(s)> Handled questions with prompt and accurate responses> Worked as a team to promote levels of improvement> Managed Customer Email Surveys and phone surveys to present accomplishments of customer satisfaction> Recognized by senior management for a 100% quality

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  CitiMortgage, Inc

  Dec 2010 - Jun 2014

  Foreclosure Case Management

   > Processed and decisioned accounts on whether to stop or resume a foreclosure sale based on loss mitigation workouts, state and investor guidelines > Prepared and corresponded meeting minutes for weekly team meetings to be distributed throughout the team > Consistently exceeded daily, weekly, and monthly goals and regularly rated a “2” and higher > Frequently elected to complete special projects from management to include National Mortgage Settlement Tracking, VOE Events, and Escalated requests Show less

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  CitiMortgage, Inc.

  Jun 2014 - Aug 2014

  Foreclosure Portfolio Manager Support Team

   >Analyzed escalated issues to assist with meeting foreclosure goals >Worked urgent scrub lists to analyze and identify portfolio trending >Aided attorneys with urgent requests for loan documents, reinstatement and payoff figures, and status updates via phone and email

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  CitiMortgage, Inc

  Aug 2014 - Aug 2017

  Foreclosure Portfolio Manager

  > Manage a complex portfolio of up to 3,000 loans for multiple states and loan types.> Oversee offshore team of up to 15 agents as well as coordinate monthly calls with team> Full understanding of state legislative and regulatory changes> Sole point of contact for foreclosure attorneys on escalated issues/resolution> Achieve monthly goals for Pull Thru Rate, Turn Rate, Out of Standard, and SLA timeframes> Monitor files for issues and find creative ways to improve the process and any delays> Partner with supporting departments to resolve issues effecting process flows Show less

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  Citimortgage Inc

  Aug 2017 - May 2018

  Vendor Centralization Specialist

  Business Activity Owner Support Specialist- Providing direct communication between the business and third party vendors. Deepening relationships with third party vendors by opening a line of direct communication. Duties include: Collecting and manipulating necessary data to complete and present monthly/quarterly scorecards, assisting with vendor audit completion by reviewing vendor business licensing, proper employee training, Risk and Controls, Annual due diligence and contract renewal and terminations. Show less

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  Vantage West Credit Union

  May 2018 - now

  Real Estate Specialist