Irfan Maulana

Experience

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  PT. Pertamina Retail

  Nov 2011 - Feb 2012

  Sales associate
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  PT Bank Central Asia Tbk (BCA)

  Mar 2018 - Jan 2020

  Teller

  - processes kaizen to shorten transactions in work by up to 60%- promoted bank products to customers and walk in customers such as KPR, KSM, KKB and insurance woth a success rate of 5 referrals a day- Received checks from customers and walk-in customers of approximately 15-20 notes and cash received from customers and walk-in customers of IDR 50 million to IDR 100 million for deposits and payments, verify amounts, and check the accuracy of deposit/withdrawal slips- Served customers and non-customers (walk-in customers) related to financial transactions of 30-40 per day.- Processed the foreign 5 exchange transactions a day such as buying and selling banknotes, outward remittances, and receipts from abroad (inward remittances and MoneyGram)- Identified and solved the transaction errors when debits and credits were not balanced with an estimated error of 2 times a week- Managed and administered 2 main administrative tasks such as filing 200 transaction slips per day and recording items needed by the teller team (7 people) to work- Coordinated with teller team consisting of 7 people during working for 2 years- Facilitated customers with more than 5 products from the bank such as KPR, KSM, KKB and insurance Lihat lebih sedikit

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  PT Fajar Farmatama

  Jan 2021 - Jan 2021

  Accounting Intern

  - preparing journal entries, analyses, and account reconciliations and assisting with monthly close prosesses- document financial transactions by entering account information

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  Shopee

  Jan 2021 - Nov 2022

  Content Analyst

  QC Screening- Monitoring content ( product, category, report )- Catalogue updating ( photo, specifications, market price )- Classifying product into several categorization- QC product uploaded by seller up to 3600 products/ dayCross Border ( Project )- QC Product cross border by seller up to 2000 products/dayQC Live Streaming - Monitoring live streaming video on the Shopee platform up to 460 live stream per day- Input detail of the sellers proof on google sheet- Create summarize report of the sellers violation of approximately 700 - 750 violation on a daily basis using microsoft excel- Create Quality Assuranse disscusion for weekly meeting using google slide and google documents- Other adhoc projects may be given due to business needs Lihat lebih sedikit

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  Kobus Smart Service

  Jan 2023 - now

  Quality Assurance Analyst

  Penempatan PT Kredit Pintar IndonesiaQuality Assurance Desk Collection1. Evaluate and ensure the recording of calls is in accordance with the SOP with a sample of 76 per day2. Conduct live monitoring audits to ensure agents work according to SOP with an audit sample of 6 people3. Conducting 1 on 1 sessions with agents every month with 20-25 agent participants4. Perform calibration with the team leader, QA team and manager5. Other adhoc projects may be given due to business needs Lihat lebih sedikit