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Mohamed Aboelfadl

Technical Support (Apple Macintosh System)

Egypt

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Timeline
About me
Enterprise Technical Support Supervisor Engineer at TEData
Education
- Information Technology Institute
  2009 - 2010
  Month Diploma Computer
  Making a 9 months diploma in Networking.
- Faculty of Engineering, Cairo University
  2003 - 2008
  Ministry; BSc Communications and Information Technology; Electronics & Electric Communications
  Project : Robotic Band. Project Grade : Excellent.
- Cairo University
  2003 - 2008
  Good Electroncis & Electric Communication
  Activities and Societies: • Member in Resala charity community
Experience
- Style in Technology
  Jan 2009 - Oct 2009
  Technical Support (Apple Macintosh System)
  providing support for Apple Macintosh System
- Apple Macintosh System
  Jan 2009 - Oct 2009
  Technical Support
  i was supporting Apple Macintosh System ( installing system, troubleshooting problems into it )
- Etisalat MISP Egypt
  Jun 2010 - Jul 2010
  Enterprise Technical Support Engineer
  Provide Support to leased line and VPN connections
- TEData Company
  Aug 2010 - Aug 2014
  Enterprise Network Engineer
  Providing Support for leased lines and VPN connections
- TEData
  Sept 2014 - now
  Added responsibilities : Setting objectives ( KPI ) and following up on it.Responsible to manage man-power.Handling customers escalations ( 2nd level of escalation matrix ).
  - Enterprise Technical Support Supervisor Engineer at TEData
    May 2017 - now
  - Enterprise Technical Support Senior Enineer
    Sept 2014 - Apr 2017
Licenses & Certifications
- CCNA