Tynesha T.

Experience

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  Las Olas

  Mar 2014 - Feb 2019

  Sr. Hospitality Manager

  ● Oversaw and managed over two dozen custodial staff, assigning tasks and achieving a 90% on-time completion rate while maintaining high-quality standards, and demonstrating strong leadership and task management skills.● Efficiently managed the time of a 35-member crew, resulting in an 85% adherence to work schedules and consistently meeting performance standards.● Maintained effective communication with clients, resulting in an increased satisfaction rate and improved understanding of their needs and concerns, enhancing client relationship management.● Implemented process improvements that streamlined custodial operations, leading to an increase in overall efficiency and productivity.● Fostered positive relationships with clients, custodial staff, and management by maintaining open lines of communication, actively listening to concerns, and addressing issues promptly, which enhanced team cohesion and built client trust.● Accurately managed cleaning schedules and inventory records by implementing a systematic tracking system and regularly updating logs, ensuring thorough organization and up-to-date information. Show less

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  Garomax

  Feb 2019 - Nov 2022

  Operations Manager

  *Optimized projected delivery dates with DRO by using Fedex projection metrics to streamline scheduling resulting in a 15% reduction in delivery time.*Maintained assets, by performing regular inspections and prompt servicing, contributing to a 70% asset reliability rate. This also helped exceed our monthly quota. Averaging 80%(B) deliverable rate.*Subject matter expert when collaborating cross-functionally with Fedex stakeholders. Negotiating quota, delivery deliverables and territory strategies. *Oversaw an average team of 10 employee's while simultaneously orchestrating the flow of operations to five different territories. *Strategically monitored teams to delegate tasks where compliance risk was evident Show less

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  New Hour For Women and Children

  Jan 2023 - Aug 2023

  Salesforce Implementation Consultant

  Implemented New Hour’s data into their Nonprofit Success Pack (NPSP) which led to improved data quality by > 50%Increased their user adoption to 90% by creating custom lightning applicationsEnsured data integrity through the appropriate use of de-duping, loading and exporting tools, for bulk data using Data LoaderDesigned, set up and maintained Salesforce standard objects, and custom objects while also structuring user roles, security profiles and workflow rulesSpearheaded cross functional meetings with team members of three administrators to collaborate on best practices Show less

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  Tooley Community Development Group

  Jun 2023 - Jul 2024

  ● Elevates client intake process efficiency by 60% by meticulously translating stakeholder requirements for organizational leadership and staff, resulting in optimized workflows and improved data accuracy.● Enhances monthly reporting processes by 80%, collaborating closely with leadership to streamline organizational procedures, thereby reducing reporting time and increasing accuracy.● Champions initiatives aligned with the company’s mission to uplift economically decimated neighborhoods, ensuring all process improvements contribute to community revitalization and empowerment, directly impacting over 1500 families.● Collaborates with diverse stakeholders to enhance procedures, improve client satisfaction, and implement community programs to honor the mission and vision of the organization.● Fosters and maintains exceptional relationships with neighboring Continuums of Care (COCs), ensuring seamless client hand-offs and continuity of care.● Partners with leadership to overhaul monthly reporting procedures, resulting in an improvement in process efficiency and accuracy.● Delivers comprehensive weekly reports on client intake metrics, fostering consistent communication and supporting strategic planning.● Facilitates training for new staff on client intake procedures and data and case management best practices, increasing team productivity. Show less ● Analyzed aggregated HMIS data to determine the size, characteristics, and needs of the homeless population, informing strategic planning and resource allocation for over 500 individuals annually.● Utilized HMIS data to analyze funding requirements, ensuring that resources were allocated to areas with the greatest need, optimizing the impact of financial support, and improving resource allocation efficiency by 26%.● Developed comprehensive reports using HMIS data to support data-driven decision-making, facilitating timely and effective interventions for the homeless population, and reducing response times by 17%.● Designed and implemented robust data validation protocols, promptly addressing discrepancies and enhancing the integrity and reliability of demographic information.● Coordinated with HMIS administration to address and resolve fraudulent information, maintaining stringent system security and compliance with regulatory standards.● Employed HMIS data to evaluate program effectiveness, providing actionable insights to improve service delivery and outcomes for clients.● Leveraged HMIS data to identify patterns in service use, enabling HUD and other entities to better understand homelessness trends and improve policymaking.● Collaborated with cross-functional teams to integrate HMIS data into broader organizational strategies, enhancing overall program coordination and service delivery. Show less

  • Street Outreach Case Manager

    Feb 2024 - Jul 2024

  • Intake Coordinator

    Nov 2023 - Feb 2024

  • HMIS Data Specialist

    Jul 2023 - Feb 2024

  • Front Desk Coordinator

    Jun 2023 - Feb 2024
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  EDWARDS BUSINESS SERVICES

  Aug 2023 - now

  Business Consultant

  Developed and mantain an Excel-based pipline visual report for daily parking revenue. Input quantitative and qualitative data sets into the aligned tab and prepares monthly report.Collaborated cross-functionally with the client to identify and implement system improvements for better data management and reporting.Creates yearly presentations for stakeholders. Focusing on the 'Big picture' and using the visual data to storytell.

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  Omnivo Digital

  Jan 2024 - now

  Salesforce Apprentice

  I advanced my Salesforce career by being selected for a one-on-one mentorship program, recognizing my eagerness to learn and stay updated in the Salesforce ecosystem. With guidance from my mentor, I actively pursue and maintain Salesforce certifications.In this role, I develop expertise by earning badges on Trailhead and participate in "Lunch and Learns," where senior leadership discusses various projects and problem-solving strategies. I continuously improve my skills in Salesforce Administration, Apex, Lightning, and development.Skills: Salesforce.com Administration · Salesforce Apex · Salesforce Lightning · Salesforce Development Show less