Michael Ferreira

Experience

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  P Judge & Sons Inc

  May 2011 - Sept 2013

  Operations and Scanner of Exports
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  Kohl's

  Oct 2012 - Oct 2016

  Point of Sales Supervisor

  • Managed a highly active and fast-paced retail store front end at Kohl's, overseeing up to 25 associates at the Point of Sale (POS) and customer service• Provided daily coaching to associates on credit and rewards solicitation, while ensuring the delivery of exceptional customer service and problem resolution to foster a YES WE CAN culture• Maintained a flawless track record of 100% accuracy in register balancing for 25 registers over a span of two years• Collaborated with the Operations Manager on a weekly basis to develop training schedules aimed at enhancing cashier productivity and efficiency in soliciting credits and rewards• Successfully implemented a training program that resulted in a 2.5% increase in credit solicitation compared to the previous year• Conducted real-time continuous process improvement surveys to identify areas for remedial and corrective action, such as product quality, customer service, and credit solicitation; provided guidance to staff on handling complex sales situations• Actively motivated and strategized with associates to achieve credit solicitation goals• Provided clear instructions to Point of Sales associates on efficiently processing product markdowns to minimize checkout issues in the future Show less

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  College Works Painting

  Mar 2015 - Sept 2015

  Branch Manager

  • Proactively generated and managed a pipeline of over 150 leads, successfully converting 39% into estimates and closing 40% of estimates, resulting in $50K in net sales and 20-25% profit margin.• Oversaw the recruitment process, conducting interviews with over 30 potential painters, and effectively hired and trained 6 employees to ensure high-quality and efficient production while prioritizing safety.• Demonstrated strong financial management skills by effectively budgeting and managing personal expenses and payroll, ensuring timely and accurate processing of paperwork.• Maintained a remarkable record of 100% customer satisfaction, implementing a policy where final payments were made only upon complete customer satisfaction. Managed projects ranging in size from $4K to $10K. Show less

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  MeasuPro, Inc.

  Aug 2016 - Jun 2017

  Sales and Marketing Manager

  • Led and managed a team of three individuals, resulting in a 35% increase in product sales and overall performance• Successfully utilized social media platforms to promote product sales and discounts, effectively building a stronger online presence• Established meaningful connections with customers through social media channels, ensuring their complete satisfaction with their purchases• Conducted extensive research and devised a targeted plan to optimize product exposure and potential sales on Amazon through relevant search terms• Developed and executed a comprehensive strategy for launching new products, focusing on garnering positive reviews and outshining competitors in the market• Achieved exceptional sales growth on Black Friday, increasing year-over-year sales by 300%, and on Cyber Monday by 375%, contributing significantly to doubling total sales compared to the previous year Show less

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  ConnectOne Bank

  Jun 2017 - Nov 2020

  • Analyzed credit applications, assessed risk, and recommended appropriate credit limits for corporate clients.• Conducted thorough financial statement analysis, cash flow analysis, and industry research to evaluate creditworthiness.• Prepared comprehensive credit reports, highlighting key findings, risk assessment, and recommendations.• Monitored and managed credit portfolios, identifying potential delinquencies and implementing proactive measures.• Collaborated with relationship managers and clients to gather necessary documentation and resolve credit-related issues. Show less • Cultivated and maintained relationships with high-net-worth clients, providing personalized banking services and addressing their financial needs.• Proactively identified opportunities to expand existing client relationships, cross-selling a range of banking products and services.• Developed and executed business development strategies to attract new clients, resulting in a significant increase in the client base and revenue.• Collaborated with cross-functional teams, including product specialists and relationship managers, to deliver comprehensive financial solutions to clients.• Conducted financial analysis, credit assessments, and risk evaluations to support lending decisions and mitigate potential risks.• Provided exceptional customer service by promptly addressing client inquiries, resolving issues, and ensuring a seamless banking experience.• Actively monitored market trends and competitor activities to identify emerging opportunities and stay ahead of industry developments Show less

  • Credit Analyst

    Dec 2019 - Nov 2020

  • Banking Relationship Specialist

    Jun 2017 - Dec 2019
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  PKA Technologies, Inc.

  Nov 2020 - now

  • Strategic Account Executive

    Dec 2022 - now

  • Inside Sales Associate for HPE Enterprise and Aruba Networking

    Nov 2020 - Dec 2022