Sarah Dann

Experience

• 

  Whitelands College Students' Union

  Jun 1991 - Jun 1992

  Vice-President Finance
• 

  The Housing Corporation

  Jun 1992 - May 2003

  Managed a central, one-stop IT technical and user helpdesk service for a multi-site organisation, with direct and indirect line management of 17 staff; Managed network security and user administration; Managed national IT training programme, including scoping, writing and delivering training courses; Managed Change Control process for infrastructure & software changes; Managed user-related IT projects ensuring the Information Services Division (ISD) were fully represented and technical issues factored into project plans; Represent ISD at user forum meetings;Acted as liaison between business partners and ISD. Show less

  • Customer Services Manager

    Jul 1999 - May 2003

  • Project Support Office Manager (internal secondment)

    Mar 2002 - Apr 2003

  • Acting/Assistant Customer Services Manager

    May 1998 - Jul 1999

  • Senior Customer Support Officer

    Nov 1997 - May 1998

  • Service Development Co-ordinator

    Jul 1995 - Nov 1997

  • Planning & Projects Officer

    Mar 1994 - Jul 1995

  • House Temp

    Jun 1992 - Mar 1994
• 

  Improvement & Development Agency

  Jul 2003 - Jul 2009

  Led the Agency's business support services to support the business needs of the organisation at both strategic and operational levelsEnabled the Agency to function effectively and contributed to its improvement and development ensuring that it had appropriate business systems that added value, were fit for purpose and complied with all necessary legal and statutory requirements. Key achievements include:- Introduction of a corporate view of support and harmonisation of procedures and working practices across the agency.- Development of standard job descriptions for the administrative grade staff to provide the foundations for the support staff career development programme- Creation of LGA group shared services user forum to provide feedback on Liberata outsourced services from front-end users- Management of procurement exercise to establish and maintain a four-year framework contract for external consultants Show less Managed and maintained internal business processes to ensure the most effective use of the available resources and compliance with corporate policies and procedures.Contributed to the management of change and organisational developmentTook a lead role in service planning and monitoring within the Service Directorates. Key achievements include:- Development of cross-directorate processes and policies, including monthly reporting- Development of staffing and salary control database- Introduction of resource and project management system Show less Managed project support staff and directorate resources, including: project resourcing; recruitment, appraisal and developmentManagement of business support processes; acting as a project team member for corporate projects; supervision of remote workers support; overseeing office environment and supervision of directorate PAs. Key achievements included:- Development of knowledge co-ordination approaches, including output and support- Introduction of central project resourcing and consistent approach to support systems- Development of directorate customer care and service standards Show less

  • Head of Business Support

    Jun 2006 - Jul 2009

  • Assistant Business Manager - Direct Services

    Sept 2004 - Jun 2006

  • Project Support Manager

    Jul 2003 - Sept 2004
• 

  Murad UK

  Feb 2010 - Sept 2012

  Operations & Finance

  Managing support processes for finance and administration to ensure the business needs of the organisation are met, enabling the field sales team to function effectively. Working with web professionals to ensure website works effectively and brings in consumersImplementing CRM & Finance systems to improve processing and reporting ability

• 

  Kent County Council

  Sept 2012 - Sept 2014

  Delivery Manager, Contact Point

  Managing the operations for several Customer Contact Point service teams with responsibility for the budget, resource planning and reporting systems; driving efficiencies and performance in line with business targets.- transformation of out of hours service, delivering an enhanced emergency response service, quality & value for money- design, delivery, recruitment & training of Kent's highly regarded local welfare assistance scheme- stakeholder manager for all social services contacts, delivering improved relationships and streamlined services- service manager for key teams including adult enablement & local welfare assistance team- key player in delivery of enhanced contact centre performance ensuring high quality contact services for residents- lead on unified communications project for contact centre Show less

• 

  Royal Borough of Greenwich

  Sept 2014 - Sept 2018

  Managing the the frontline delivery of the Royal Borough's face-to-face Service Centres and corporate Contact Centre handling approx 1,500,000 customer contacts per year across a range of council services.Managing Customer Services Resources, made up of resource planning, training, management information and the quality & insight function.Managing the IT service desk and 24/7 infrastructure monitoring team.- responsible for management and development of 140 staff- implementing staff performance standards and robust management expectations- building stakeholder relationships with back office service leads, members and residents- reviewing high priority/volume service provision to improve customer journey and organisational effectiveness- working in liaison with other customer service managers to ensure consistent quality and standards of service delivered for each transaction Show less Managing the the frontline delivery of the Royal Borough's 24/7 corporate Contact Centre handling approx 1,000,000 customer contacts per year across a range of council services.- responsible for management and development of 75 staff supporting a 24/7 contact centre- implementing staff performance standards and robust management expectations- improving service provided to residents and customers by the contact centre- building stakeholder relationships with back office service leads, members and residents- reviewing high priority/volume service provision to improve customer journey and organisational effectiveness- working in liaison with other customer service managers to ensure consistent quality and standards of service delivered for each transaction Show less

  • Wedding Celebrant & Registrar

    Jan 2017 - Sept 2018

  • Customer Service Manager (Operations)

    Apr 2016 - Sept 2018

  • Contact Centre Manager

    Sept 2014 - Apr 2016
• 

  The 1:1 Diet by Cambridge Weight Plan

  Sept 2018 - now

  Independent Consultant

  https://www.cambridgeweightplan.com/SarahD

• 

  Warpaint Magazine

  Jan 2019 - Feb 2024

  News & Features Editor

  News Editor & Feature Writer for Warpaint Magazine, the online magazine for professional makeup artists the world over.www.warpaintmag.comWarpaint Magazine, the original UK title for the professional MUA, returned in 2014 in digital format. Each week we feature interviews, news stories, trend editorial, events and awards from the creative world of the professional makeup artist. Warpaint champions the work of internationally-acclaimed artists, as well as bringing our readers the latest in cosmetic launches and new collections.Covering every aspect of a make-up artist’s brief, Warpaint ventures behind the scenes of blockbuster films, TV productions, editorial shoots and major events to get the artist’s own story. Featuring body art, prosthetics, wig work and SFX as well as high fashion, catwalk, editorial and beauty, we bring to both pro artists and aspiring students the sense of community and recognition of the incredible work our leading artists achieve. Show less

• 

  Sarah-celebrant

  Feb 2019 - Feb 2024

  Independent Celebrant

  Life and wedding celebrant

• 

  Sarahdann.com

  May 2020 - Feb 2024

  Web Designer

  Creating bespoke websites for individuals and companies via Wordpress.www.sarahdann.com/website-design

• 

  Neora

  May 2020 - Jan 2021

  Brand Partner
• 

  Tropic Skincare

  Apr 2021 - now

  Brand Ambassador
• 

  Kent County Council

  Feb 2024 - now

  Ceremonies Officer
• 

  Serenova Nutrition

  Feb 2025 - now

  Wellness Coach

  Helping women live life in balance.