Mohamed Bakr

Experience

• 

  Americana Restaurants

  Jan 2010 - Mar 2013

  Assistant Manager
• 

  E& UAE

  Jan 2014 - May 2014

  Customer Service Representative
• 

  First Abu Dhabi Bank (FAB)

  May 2014 - now

  Customer Service Officer

  •In charge of interacting with clients and providing them proper information concerning the products and the services offered by a certain bank.•In charge of understanding the client's problems and of resolving their complaints.•In charge of handling common complaints and questions, but when it is necessary, they may provide support concerning the clients' particular complaints.•In charge of advising the customers what service or product would be appropriate for their requirements.•Make usual updates and changes to a client's account or profile concerning their information.•Update the transactions and keep a database of the customers' information.•In charge of opening deposit accounts for bank clients. •In charge of interviewing the clients in order to obtain their financial information and of explaining the services available within the bank.•In charge of providing help to the clients so that these ones resolve their account problems •Help the clients to complete credit applications. •In charge of investigating account errors.•In charge of presenting the finances received from clients to a bank teller for deposit and of obtaining proofs of payment from the customers.•In charge of executing wire transfers of funds. Show less

• 

  ADIB - Abu Dhabi Islamic Bank

  Jul 2018 - now

  • Islamic finance excutive

    Jul 2018 - now

  • ISLAMIC FINANCE EXCUTIVE

    Jul 2018 - Jun 2019
• 

  Sharjah Islamic Bank

  Jun 2019 - now

  Retail Banking Advisor

  selling and marketing all Banking products and services personal finance credit cards car finance sme corporate business setup