Justin Skinner

Experience

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  H&R Block

  Jan 2011 - Jan 2014

  Coached and led and an office of 7 tax professionals and 3 client service professional. Educated customers on products and provided customized solutions for increased sales. Drove growth by focusing on customer service, sales promotions and teamwork.• Increased customer retention by 1%, even after losing 4 previous year’s tax professionals; 1 of only 4 stores to do so in the district.• Personally had the highest percentage of customers willing to continue communication with H&R Block; 65% above district average. Show less

  • Office Manager

    Jan 2012 - Jan 2014

  • Tax Preparer

    Jan 2011 - Jan 2013
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  Rockbridge Area Health Center

  Dec 2014 - Aug 2017

  Outreach and Enrollment Specialist

  Provide enrollment assistance and structured patient education on health coverage or the center’s Sliding Scale program. Collect and maintain records, logs and sign in sheets to track goal achievement and customer satisfaction. Visit and distribute outreach and marketing materials to community members, partner organizations, and businesses. • Personally enrolled 223 through the health insurance marketplace.• Developed and planned 5 new community enrollment events.• Provide language translation services to the Spanish speaking community within the health center. Show less

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  Anthem, Inc.

  Aug 2017 - now

  Leads and manages strategies within a specific territory. Identifies, develops and builds relationships with community organizations and provider offices. Performs activities to enhance presence in the community. Conducts marketing presentations to increase effectiveness in establishing rapport, assessing individual needs, and communicating product/benefit features and differences.• Maintaining statewide partnerships with Free Clinics and FQHCs.• Being the subject matter expert in the field for Medicaid.• Salesforce Lead for a team of 12.• Create and maintain Salesforce reports for marketing team•Lead the ordering and inventory of supplies. Show less

  • Community Relations Representative III

    Jul 2020 - now

  • Community Relations Representative II

    Aug 2017 - Jul 2020