Tonya Montero

Experience

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  Mi8

  Apr 2004 - Oct 2007

  Technical Analyst

  Mi8, a division of Apptix, New York, NY Responsible for providing phone and email support for Outlook 2003/Exchange. Assisted clients with desktop and network connectivity issues. Blackberry Enterprise Server and Goodlink Server administration. Documented, tracked and responded to client issues using trouble ticketing software. Microsoft Exchange Server and Active Directory Administration. Set up new company domains on Mi8's mail servers. Assisted System Engineers with monitoring email server queues and MOM server alerts overnight. Show less

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  Yahoo

  Aug 2008 - Jun 2009

  IT Service Desk Technician

  Provided support to Yahoo's internal user community. Responded to requests from internal employees via phone, email, and Instant Messaging. Duties included supporting MS Office, Outlook, Exchange, Active Directory, RSA Support, DNS related issues, Remote Control Tools, Siebel Ticketing System, Windows 2000, XP, UNIX/BSD/Mac, Blackberry & Treos. Other duties included assisting in developing and refining departmental support procedures and processes.

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  NYC Health + Hospitals

  Mar 2010 - now

  Sr. Systems Analyst

  Responsible for providing overall support for Electronic Medical Record systems such as Quadramed and Epic. Respond to incidents that consist of workflow issues, application errors, and user access issues. Provide support for issues related to all IT applications and hardware. Participate in Epic go-live support. Consult with other EITS departments and vendors as needed to resolve technical issues. Utilize ServiceNow ticketing system to document and track all service requests from report to resolution Show less

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  NYC Department of Parks & Recreation

  Sept 2023 - now

  Shape Up NYC Running Coach