Joanna Bentulan

Experience

• 

  Cityland Group

  Jan 2010 - Oct 2011

  Hotel Operations Manager

  -Fully responsible for all aspects of all departments.-Support and work with all Head of Departments in all aspects of running this hotel.-Ensure the premises are in operative condition as per category of the unit to receive & serve the guests.-Conduct regular operations team meeting with all the HOD daily / weekly to discuss routine operational matters, sales targets, GSTS feedback / RSTS feedbacks and action taken for service recovery, and also any staff issues. Minutes of the meeting to be sent to GM/RGM.-Ensure SOP implementation in all departments and check the same during routine operational checks. Consultant /GRM guidance to be taken wherever required.-Monitor the purchase / indent / requisitions of each department, the accounts receivable (collection from debtors) and the accounts payable (payable to the vendors / suppliers etc).-Inspecting all departments for SOP implementation.-Inspecting all department with their respective Manager's for cleanliness, ambience, service readiness, staff grooming & hospitality culture.-Monitor the co-ordination between all departments for smooth & efficient operations.-Assessing and reviewing customer satisfaction and service recovery process.-Meet all dept. heads to review & train the staff to upkeep the human capital.-Identifying staff learning needs and assisting with development-Providing timely and constructive feedback to all direct reports as and when required either formally or informally.-Conduct weekly / Daily meeting with marketing people for enquiry & follow up & conversion to grow up the business.-Monitor and maintain operation & overhead cost in order to maintain maximum revenue to the organization. Voir moins

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  Manulife

  Jan 2018 - Oct 2020

  Administrative Secretary

  -Reporting to management and performing secretarial duties.-Processing, typing, editing, and formatting reports and documents.-Filing documents, as well as entering data and maintaining databases.-Liaising with internal departments and communicating with the public.-Directing internal and external calls, emails, and faxes to designated departments.-Arranging and scheduling appointments, meetings, and events.-Monitoring office supplies and ordering replacements.-Assisting with copying, scanning, faxing, emailing, note-taking, and travel bookings.-Preparing facilities and arranging refreshments for events, if required.-Observing the best business practices and etiquette. Voir moins

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  Unifin Inc

  Oct 2020 - Jan 2022

  Recruitment Specialist

  -Processed full-cycle recruitment activities (sourcing, screening, selection, and job offer)-Successfully met target requisitions for US-based clients.-Experienced in using Job Portals in finding and screening talent such as Linkedin and Indeed.-Interviewed US-based candidates for CSR roles and other job requisitions requested by the clients.-Professionally answered emails from Hiring Managers and even applicants' queries.-Prepared job descriptions for different roles and posted job ads online.-Responsible for resume screening and conducting initial phone screens.-Scheduled interviews through Google Meet and Google Calendar.-Maintained candidate database and applicant tracker.-Resolved issues concerning interview cancellations, conflict with schedules, and other queries from company hiring managers and candidates. Voir moins

• 

  Cielo Talent

  Jan 2022 - now

  Specialized Talent Acquisition Coordinator

  • Hands-on experience with sourcing techniques• (e.g. recruiting on social platforms and crafting Boolean search strings)• Excellent English written and verbal communication skills.• Ability to work independently.• ATS Experience - workday, okta, smart recruiters, Microsoft office excel, word, PowerPoint, google docs, paradox,outlook, teams, Citrix, Taleo and Harqen