Teea Mabry-Belardo

Experience

• 

  Office Depot

  Dec 2011 - Jan 2013

  Tech Support Manager

  • Sales lead and tech bench manager. • Maintained an organized work environment to guarantee SLA turn around times and quality repairs. • Worked to meet customers needs with technology solutions such as laptops, monitors, webcams, cameras, storage devices, etc. • Held the districts highest sales numbers and customer satisfaction reviews.

• 

  Onsite Computers Sales and Services

  Jan 2014 - Jan 2016

  Technology Support Specialist

  • Lead PC technician, both diagnosing and repairing desktops and laptops for clients.• Primary client facing technician, instructing, and implementing software projects and solutions to meet client needs.• Researched and created a plan for our company to change anti-virus (AV) solutions for all clients.

• 

  Dynamic Solutions Group

  Sept 2016 - now

  • Manage on-site IT systems and networks. Our client base ranges from small to medium-sized businesses who require IT support ranging from supplemental support to total IT management. • Establish and maintain servers, networks, and systems by designing, proactively managing, and troubleshooting server and network problems. • Analyzed security and event logs for firewalls, servers, and other applicable network devices.• Assist in creating and maintaining security best practices for our client base, including security information and event monitoring (SIEM), multi-factor authentication (MFA), and anti-phishing campaigns.• Prepare and protect client's servers and data with disaster recovery plans, backups, and restore processes. • Maintain premises-based servers and VOIP servers.• Deployed Bitlocker and maintained keys using group policy (GPO) and Sophos management tools. Show less

  • System Engineer

    Aug 2022 - now

  • Client Support Specialist II

    Sept 2016 - Jul 2023