Anush Khandelwal

Experience

• 

  Royal Bank of Scotland

  Aug 2018 - May 2019

  Customer Service and Operational Analyst

  • Delivered successful customer outcomes by reviewing and investigating business accounts with overdraft facility under Service Level Agreements. • Investigated 500 to 700 daily queries accurately and raised the concerns with the relevant parties without delay. • Reviewed processing errors and customer complaints to identify trends and training needs. • Completed operative work based on the agreed specifications and quality norms for high volumes processes

• 

  Money Matters Club

  Aug 2019 - Feb 2021

  Events and Research Head

  The Official Finance Club of IBS Hyderabad.

• 

  Praedico Global Research Pvt. Ltd.

  Feb 2020 - May 2020

  Financial Research Associate

  • Delivered client ready research reports on Indian and Global markets, explaining them the complex information succinctly and clearly so that an informed decision can be taken by them.• Helped clients make optimal decisions on amounts and timing of capitalization.• Developed knowledge of company products and services to make suggestions according to customer needs.• Conducted seminars on different digital platforms to eradicate financial illiteracy.

• 

  Brane Group

  Apr 2021 - now

  Product Manager (Education, Healthcare, Real Estate and Banking)

  • Designed and developed an End-to-End integrated EMR platform that covers patient journey across 16 customized designed templates.• Implemented End-to-End Peer Case Review Management for a healthcare client, reducing the time taken for peer reviews and resulting in substantial cost savings annually.• Integrated Diacom Viewer, SFTP adaptors, REST adaptors, and CCD infrastructure into the Peer Case Review Management system, ensuring a seamless end-to-end process.• Developed and deployed an End-to-End Ticketing tool for a law-and-order client, streamlining their incident management process and improving response time.• Implemented End-to-End Kisan Credit Card Solution for an Agri Banking client, leading to increased customer retention and significant revenue growth within the first year of launch.• Designed and implemented a real estate customer app, offering transparent access to property media and documents. Achieved substantial cost savings and a significant boost in client satisfaction. Show less