Tegan-Jayne Bateman

Experience

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  Eden Hotel Collection

  Jan 2018 - Feb 2023

  Host and orchestrate the guest journey and to elevate the guest experience throughout their stayTo liaise with guests regarding any shortfalls and ensure these are dealt with efficiently and appropriately Green Champion for Mallory Court Hotel – creating and implementing sustainable initiatives across the estateTo understand peak times of the business and offering support to all teamsWorking of key events, creating SOPs and deputizing in the absence of ops manager, by supporting general manager with additional daily takesDaily duty manager checklist action, raising any actions required by relevant departmentsTo have the basic knowledge of in room maintenance and maintenance systems.Ensuring standards throughout the hotel are achieved daily. Show less

  • Duty Manager

    Apr 2022 - Feb 2023

  • General Hotel Assistant

    Mar 2021 - Apr 2022

  • F&B Waitress

    Jan 2018 - Mar 2021
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  The Royal Oak Whatcote

  Apr 2023 - Jun 2023

  Duty Manager

  During my stage, My role required a deep understanding of ingredient seasonality, creativity in cocktail development, and a commitment tosustainability and local sourcing. In addition to working both lunch and dinner services on the floor, I took on the responsibility of curating a bar listthat aligned with the company's goals of utilizing local produce. This involved crafting cocktails made from foraged ingredients, ensuring that thebeverage offerings were both innovative and reflective of the region's natural bounty. Show less

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  Andrew Brownsword Hotels

  Jul 2023 - now

  Assistant Restaurant Manager

  Assist in overseeing daily operations, ensuring that all aspects of the restaurant run efficiently.Monitor service quality, food preparation, and customer satisfaction.Ensure compliance with health, safety, and hygiene standardsAssist in recruiting, training, and mentoring new employees.Create work schedules and manage shift rotations to ensure adequate staffing levels.Handle customer inquiries, complaints, and feedback in a professional and timely manner.Assist in managing the restaurant’s budget and controlling costs.Monitor inventory levels and order supplies as needed, avoiding wastage and shortages.Collaborate with chefs and the Restaurant Manager to develop and update the menu. Show less