Hemant Marriya

Experience

• 

  Officers Training Academy

  Oct 2003 - Nov 2003

  Gentleman Cadet

  I was in Meiktila Coy of Shivaji Battalion, Officers Training Academy (OTA), Chennai establishment of the Indian Army that train officers for the Short Service Commission (SSC). The 49-week course at the OTA prepares graduates for all branches of the Indian Army

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  AXA

  May 2004 - Mar 2020

  Team management of 45-50 roles for Healthcare Centre of ExcellenceLeading teams through various models of initiatives and driving corporate social responsibility activitiesDriving lean six sigma projects to deliver improvements in productivity, quality, TAT and cost reductionProactively responded and recommended solutions to challenging situationsClient Interactions, weekly relationship calls and traversal programsTravelled onsite globally to transition and migrate businessesPrevention of claims leakage and frauds.ISO and Risk Compliance assessment auditsRewards and Recognition across departmentStaff and skip meetings. People management, retention, hiring and appraisalsStrengthening and maintaining professional relationship with customers and coordinatingto resolve service related issues and identifying opportunities for improvements Show less

  • Assistant Operations Manager

    Apr 2015 - Mar 2020

  • Team Lead

    Apr 2013 - Mar 2015

  • Claims Associate, Analyst & Specialist

    May 2004 - Apr 2013
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  Amazon

  Jan 2021 - now

  Consistently leading teams to meet and exceed service goals and targetsExecute Operations strategy & partnered with senior stakeholders and cross-functional teamsLeading multiple people managers and overseeing a team size of 50-60 head count as STADriving lean six sigma projects to deliver improvements in productivity, quality, TAT and cost reductionDemonstrate timely delivery of projects on roadmap to support the department's visionDevelopment of operational standards and strategic business goals to achieve optimal resultsCreating mechanisms for employee growth and development throughout the organizationWeekly, Monthly, Quarterly and Yearly business reviewsCoaching and mentoring team members across the department to help grow functional skills and leadershipcapability, sharing best practices with peersDefined standard operating procedures (SOPs) & actively driving team changes, training, and hiringIdentifying learning and development needs for direct reports, teams and providing supportCollaborate, identify opportunities and risks, deep dives, and work with internal and external teams toImplement data-driven strategies and protocolsProvided detailed reports and recommendations to leadership on trends and areas for process improvement Show less Regularly driving team engagement and team building initiatives across sitesTalent review captain for BLR & SJO sites, single point of contact for internal job postingsNew hires onboarding and orientation and buddying new managers in the departmentQuarterly shift rollover, operations point of contact for smooth transitionsIdeate sessions with teams and generated 25 process improvement ideas OP1, OP2 and 3YPCreated a tool for innovest drives, taken the managers group through methodologies and techniques to driveinnovation in their teams and capture ideas at large and benefitsIntroduced mechanisms & streamlined various processes related to Work and Compliance. Performancedashboard and framework for timely management of employee performance Show less

  • Operations Manager, Investigations

    Sept 2022 - now

  • Manager Risk Investigations

    Jan 2021 - Sept 2022
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  Amazon Web Services (AWS)

  -

  Compliance Manager