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Walter John McGraw III

Walter John McGraw III

Actor/Security Guard/Maintenance

Followers of Walter John McGraw III932 followers
location of Walter John McGraw IIISaylorsburg, Pennsylvania, United States

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  • Timeline

  • About me

    Technology Services Specialist at ESSA Bank & Trust

  • Education

    • Muir Technical College

      1988 - 1989
      Certificate Computer Programming

      Accelerated Computer programming course consisting of Introduction to DOS 3.3, Using Dbase 3+, Introduction to Pseudocode, Introduction to networking, Programming in Dbase 3+, Programming in Pascal, Programming in C+.

    • Neptune High School

      1975 - 1978
      Diploma College Prep.

      College Preparatory

    • Martin Luther King Jr Junior High School

      1972 - 1975

      Activities and Societies: Chess Club, yearbook, school newspaper, choir and drama club. General education

  • Experience

    • Haunted Mansion of Long Branch

      Jul 1978 - Sept 1981
      Actor/Security Guard/Maintenance

      Actor, security guard and maintenance crew for a 3 story haunted attraction on the Long Branch amusement pier.

    • DeBartolo Corporation

      Sept 1979 - May 1982
      Chief of Security - Seaview Square Mall

      Responsible for hiring, training and managing a security staff that provided 24 hour/7 day a week security coverage for the Seaview Square Mall, the Acme building and old Sears building.

    • Elroy Enterprises

      May 1982 - Feb 1984
      Assistant Manager - Record World

      Assistant Manager of retail record store. Responsible for sales, merchandising, cash reconciliation, training and Inventory control.

    • Equity Security Company

      Aug 1984 - Sept 1985
      Security Officer

      Security Officer providing overnight security for the North San Diego County Courthouse in Vista, Ca. and the Mclellan-Palomar Airport in Carlsbad, Ca.

    • Dan's Draperies / Interior Specialties

      Sept 1985 - Nov 1988
      Drapery Installer - Furniture Delivery

      Responsible for specialty furniture delivery, custom blind and drapery installations in the greater San Diego area.

    • DOW Electronics

      Sept 1988 - Jul 1989
      Security Guard

      Security personnell responsible for checking that the customer's merchandise matched what was reflected on the receipt.

    • Remote Control International

      Aug 1990 - Sept 1991
      Assistant Network Admin./Technical Support Rep.

      Administration of the Novell network and BBS as well as in house PC diagnosis and repair. Global phone/BBS Technical support for TeleMagic contact managment software.

    • Neostar

      Aug 1993 - Sept 1996
      Retail Store Manager

      Manager of Software Etc. Retail software store. Responsible for staffing, training, sales, stocking, asset protection and cash reconciliation.

    • RennerBrown

      Sept 1996 - Aug 1998

      • First and second level telephone SAP support for employees of Bristol-Myers Squibb regarding requisitioning, purchase orders, invoices, check requests, travel & expense reports and security. • Responsible for documentation and global notification of the SAP and local support regarding critical system or site related issues. Account access and authority support. Point person for Order to Cash and SAP network printer related issues. • Applications Supported: SAP R3, iXos, Dazel, Expert Advisor. Show less

      • SAP Helpdesk Analyst - Bristol Myers-Squibb Account

        May 1997 - Aug 1998

      • SPOC Helpdesk Analyst - Prudential Insurance Account

        Sept 1996 - May 1997

    • Alternative Resources Corporation

      Dec 1998 - Mar 2003
      Helpdesk Analyst II - Phillips Lighting Account

      • First and second level telephone application support and account administration on the Windows NT platform for outside sales offices, remote distribution centers and manufacturing sites in the United States, Mexico and Canada. Headquarters executive and emergency desktop support provided after business hours.• Responsible for the diagnosis and troubleshooting of connectivity issues involving the LAN, WAN and dial up networks, documentation and escalation of critical system issues to the SAP, Network, Lotus Notes and desktop support teams as well as sales force laptop repair and PDA configuration. • Applications used/supported: SAP R4.6D, MS Windows NT 4.0/2000, MS Office 97/2000, MS Internet Explorer, Business Objects, Visio, Lotus Notes, Lotus Organizer, Lotus CC: Mail, Philips Dialup System, Philips Quotation Request System, PC Anywhere, Citrix, McAfee Virus Scan, and Remedy. Show less

    • Geneva Consulting Group

      Oct 2003 - May 2004
      Site Support Technician/Remote Helpdesk Analyst II - Kraft Foods Account

      • On site desktop support for Kraft, Phillip Morris, TECWorks and Altria employees in the Wilkes-Barre Altria site as well as second level remote hardware, software and connectivity phone support to field sales offices, warehouses, and manufacturing sites for Kraft and Nabisco within the U.S. • Imaging, deployment, asset management, trouble shooting and repair of IBM, Dell and HP laptops and desktops, Fujitsu tablets, Lexmark and HP network printers. Hardware and application support for the TecWorks 24 hour command center. Show less

    • Technisource

      May 2004 - Aug 2008
      Site Support/Mobile Operations Technician - Kraft Foods Account

      • On site desktop support for Kraft, Phillip Morris, TECWorks and Altria employees in the Wilkes-Barre Altria site as well as second level remote hardware, software and connectivity phone support to field sales offices, warehouses, and manufacturing sites for Kraft and Nabisco within the U.S. • Imaging, deployment, asset management, trouble shooting and repair of IBM, Dell and HP laptops and desktops, Fujitsu tablets, Lexmark and HP network printers. Hardware and application support for the TecWorks command center. Show less

    • Hewlett-Packard Enterprise Services

      Aug 2008 - Sept 2014
      Onsite Technical Support Rep. IV - Mondelēz Int'l / Kraftfoods Group accounts

      •On site network and desktop support for 800+ users in the Mondelēz International/Kraft Foods Group facility in Wilkes-Barre, Pa. as well as the distribution center in Endicott, N.Y.•Imaging, deployment, asset management, trouble shooting and repair of IBM, Dell and HP laptops and desktops, Fujitsu Stylistic and HP tablets, Lexmark, Ricoh and HP network Printers. Maintenance & replacement of network equipment. Movement of PCs, network printers and phones within the building. Provided assistance at the IQ Bar (Walk up helpdesk)•Applications used/supported: Windows NT 4.0, 2000, XP and 7, MS Outlook, MS Office, MS Internet Explorer, SAP, SMS, Active Directory, Cisco VPN, VMware, Remedy, Peregrine Service Center, Rumba, and Adobe Acrobat •Preparation and documentation of movement of automatic tape library backup tapes for off-site storage. Show less

    • Pomeroy

      Feb 2015 - Sept 2016
      Deskside Support Technician II - B. Braun Medical account

      • Onsite desk side PC, printer and IP phone support for the Allentown, Pa. B. Braun manufacturing facility, Bethlehem, Pa. Corporate office, the Breinigsville, Pa. Distribution center and 4 additional office buildings.• Imaging, deployment, asset management, trouble shooting, repair and end of lease refresh of HP laptops and desktops. Installation, diagnosis and repair of Canon, HP, Xerox and Zebra printers. Movement of PCs, printers and phones within the building and between sites. Remote 2nd level phone support for the sales force in the US, Canada and the Dominican Republic.• Configuration and support of Apple iPhones and iPads.• Creation, management and deletion of machine and user accounts in Active Directory.• Creation of Cisco IP Phone and Voicemail accounts.• Preparation and documentation of tape library backup tapes for off-site storage.• Involvement in special projects which included: o Migration to 64 bit OS – Migration of 30+ laptops and desktops in the engineering department to the Windows 7 Enterprise 64 bit operating system in order to use the full memory capabilities needed to run Solidworks 2016 and the AutoCAD suites. Show less

    • Modis

      Sept 2016 - May 2017
      NAM-IT Country Operations Contractor - LehighHanson account

      Client: Lehigh Hanson – Allentown, Pa. (ISS Solutions)NAM-IT Country Operations Contractor• Onsite desktop and remote support for the US and Canada. • Imaging, deployment of laptops desktops. Deffective/obsolete equipment disposal. • Creation of security groups in Active Directory, addition of users to these groups as necessary, printer publishing and removal of outdated groups and users.• Involvement in special projects which included: o Server migration – Migration of printers and drivers from servers that are scheduled for decomission to the servers that are replacing them. Show less

    • Talon Professional Services

      Aug 2017 - Nov 2017
      IT Field Support - CW-IT Contractor - St. Luke's University Health Network

      Client: St Luke's University Health Network - Allentown, Pa.• Deployment and configuration of desktop workstations, workstations on wheels, label printers and multi-function devices at Multiple St. Luke's sites• Desktop Support as needed at various St. Luke’s sites to assist the site based technicians.• Diagnosis, management, redeployment and tracking of the iPhone/Avaya One-X companion phone project in the Monroe campus.

    • ESSA Bank & Trust

      Nov 2017 - now
      Technology Services Specialist

      • End user account creation, removal and maintenance in Active directory and Office 365 as well as the following Fiserv financial applications: Cleartouch/Passport, AML Manager, Bill Matrix, Positive pay, Moneygram, SCO, Nautilus, WireXchange & Webcapture.• Windows 10 migration. Imaging, deployment and configuration of desktop workstations and laptops to corporate sites and branches.• Asset management: Insuring that new equipment is tagged and documented before deployment. Insuring defective equipment is either replaced or repaired in accordance with the warranty and that disposal of outdated and non-functioning equipment insures data security.• Administration of Mitel phone and voicemail system. Show less

  • Licenses & Certifications

  • Honors & Awards

    • Awarded to Walter John McGraw III
      STAR Award Alternative Resources Corporation Nov 1999 Award given for my participation in implementation of the Philips Lighting business continuity plan. The damage from Hurricane Floyd necessitated moving the customer service department and their computer equipment from the Somerset, N.J. headquarters to a Distribution center in Mountaintop, Pa. where a makeshift call center was set up and supported for the week that evacuation was necessary.
    • Awarded to Walter John McGraw III
      Team Member of the month Remote Control International Staff May 1991 Voted team member of the month in May of 1991 by the staff of Remote Control Int'l for my work in assisting my coworkers with their computer problems and keeping them productive on a daily basis.