Gary Bussell

Experience

• 

  AT&T

  Jan 2002 - Feb 2019

  Worked with customers to resolve issues involving Polycom, Yealink phones, Obihai Converters, Edgemarc and Cisco routers and switches. Accessed devices directly by SSH or GUI to maintain configuration accuracy. Troubleshot VOIP network troubles using debugs and Iris call traces. Installed and configured Collaborate products in alignment with customer seat agreements. ► ACCOMPLISHMENTS SNAPSHOT • Managed day-to-day operational aspects of projects and scope involving assigned AT&T UV Ring. • Interfaced with Tier III & IV to resolve complex customer issues. Kept key stakeholders apprised of status. • Performed root cause analysis and advised managers of findings. Generated alternative solutions and expertly handled obstacles. • Provided a seamless customer experience by achieving service level objectives set by the department. Show less Led 15 direct reports responsible for completing customer change requests using the Method of Procedures (MOP). Managed day-to-day operational aspects of assigned projects within scope. Translated technical information into easy to understand terminology for key stakeholders and support teams. Collaborated with team to create production schedules. ► ACCOMPLISHMENTS SNAPSHOT • Led and piloted the incubation team. Pilot succeeded and named changed to Unified Communications Team. • Developed training objectives, curriculum, text and lesson plans for new engineers. Engineers became efficient in provisioning and maintaining customer call management within 60 days of training. • Created a new MPO approval process that reduced it by 50%. Engaged Labs, Cisco SMEs, and management closer prior to implementation in live environments. • Coached new team members on interface process for various internal and external work groups. • Researched and authored original FISMA change management document for Government Clients. Document was accepted and submitted to senior management. Show less Troubleshot and restored VOIP functionality for Unified Communications end users using Cisco Call manager. Determined point of failure for VOIP service features via Cisco Call Manager, CUBE and SRST. ► ACCOMPLISHMENTS SNAPSHOT • Collaborated with agency functions to identify resources and delegate tasks during project management meetings. • Facilitated outage bridges between various AT&T entities to restore VOIP services expeditiously. • Coordinated change management requests with minimal impact to customers. Requests included move, add, change and delete orders via Cisco Call Manager. Show less Validated initial pre / post engineering documents for network accuracy. Established network visibility to and maintained health of UVN Rings. Worked with High Capacity SONET Transport and DWDM Network Technologies, Protocols, and Infrastructures. Maintained Optical Ring Design Packages for accuracy in accordance with deployed UVN Network and Equipment. Measured and tracked effectiveness of projects and the anticipated duration.► ACCOMPLISHMENTS SNAPSHOT • Supported Network Management, technical solutions, post sales engineering, and operational analysis to 200+ UVN corporate clients. • Engineered and Project Managed Augments and Ring Migrations for Cisco (MSTP/ MSPP) and Nortel (OM3500/OM5200) platforms. Deployed LAN switches, routers, and asynchronous modems (WTIs) into the system. • Verified IP addresses and Subnets for accuracy. Configured LAN Switch, router, and WTIs. Troubleshot issues (OC3, DS3, T1s, POTs Lines, Ethernet connection, and equipment). • Consulted with large clients on augmentation project scopes in anticipation of expansion needs. Show less Managed Ultravailable Network (UVN) solutions for large corporate clients. Worked with technology designed for metropolitan area networks. Used SONET (Synchronous Optical Network) and / or DWDM (Dense Wave Division Multiplexing) technologies built into Cisco MSPP (Multi-service Provisioning Platform), MSTP (Multi-service Transport Platform), or Nortel. ► ACCOMPLISHMENTS SNAPSHOT • Point of contact for operational, delivery, and management of high-speed, high capacity, scalable fiber-optic typology. • Organized, managed and notified clients of planned and unplanned maintenance events. • Provided technical solutions and analysis to 200+ UVN Rings. Validated initial, pre, and post engineering documents. • Configured and deployed Cisco switches and routers to establish network visibility to UVN Rings. • Identified issues with OC3, DS3, T1, Ethernet connects and equipment down to customer patch panel. • Facilitated brake / fix maintenance, software and system upgrades and health checks across client SONET Transport and DWDM Network. Engineered and managed augments and migrations required by customers. Show less

  • Senior Network Engineer

    Aug 1988 - Feb 2019

  • Unified Communication Manager (Network Support Engineer)

    Jan 2013 - Jan 2014

  • Network Support Engineer

    Jan 2010 - Jan 2013

  • Network Management Engineer

    Jan 2004 - Jan 2010

  • Network Integration Engineer

    Jan 2002 - Jan 2004