Gooljar Kevin

Experience

• 

  Valldata

  Jan 2008 - Dec 2008

  Transcription Operator

  - In charge of convert French and Canadian French Audio message into Text message.-To ensure constant performance and typing speed

• 

  Teotys Ltd, Credit Agricole Leasing & Factoring

  Jan 2009 - Jan 2011

  Credit Controller

  - Ensure that customers are within their set credit limit- Daily call / mail to customers to ensure prompt payment of due invoices- Prepare/Send daily outstanding payment statement to customers- Cash Reconciliation- Provide weekly debtors report to management- Nominated as Chief Fire Warden

• 

  IT EDGE

  Jan 2011 - Jun 2011

  IT Support Technician

  • Provide support to customers in order to promptly resolve problems reported on computer systems and networks environments.• Install software programs and applications.• Assist in implementation projects.• Execute tests and debug programs.• Document Support Interventions• Maintain and manage workstations, servers, printers and scanners and other related equipment.• Interconnect workstations, terminals and existing data networks.• Provide timely and accurate status report ( Intervention report, Engineer's Report etc...)• Ensure relevant work products such as software code (license key, etc) and documents are properly files and backed up.• Adhere to presales and project activities as may be required• After sales services on equipments: servers, firewalls, etc• Provide customer satisfaction and able to propose clients with best appropriate solutions. Show less

• 

  Help On Call Ltd

  Oct 2011 - Mar 2012

  IT Technician Specialist

  1. Ouvrir les dossiers d'incidents pour les clients afin de commencer les diagnostiques pour rétablir le service du client.2. Diagnostiquer et apporter des solutions pour résoudre les problèmes3. Faire un suivi avec les différents entités/clients en mettant l'accent sur les mises à jour des tickets d'incidents4. Maintenir ses compétences ou autre requises afin de respecter des objectifs de performance5. Responsable de la gestion de l'interface globale du client

• 

  Orentis

  Mar 2012 - Aug 2013

  System Administrator

  - User administration (setup and maintaining account)- Maintaining system- System performance Monitoring- Create file systems- Install software- Create a backup and recover policy- Monitor network communication- Update system as soon as new version of OS and application software comes out- Implement the policies for the use of the computer system and network- Setup security policies for users.- Server Backups and Alert monitoring- Intervention Planning and Reporting for Engineers on site Show less

• 

  LINKBYNET

  Sept 2013 - Jun 2022

  Operations Management • Daily, weekly, monthly planning • Brief preparation and communication • Integration of new process or customers • Ensure quality in incidents handling • Contribute to the prompt resolution of escalations • Document any evolution in the processes • Contribute positively in handling escalations Performance Management • Reporting : Production of dashboards and KPI to monitor daily, monthly and quarterly performance • Case audit : Audit of incidents and requests tickets and conversations • Quality control • Managing meetings/briefs as per lean methodology • Montor performance of team members to identify improvement areas • Ensure quality in incidents handling • Document any evolution in existing processes including updating escalation matrices • Analyse data such as customer surveys and derive proper actions plans as and when needed • Raises issues or concerns to the Manager • Suggest ideas for improvement of existing processes Interface Management • Participate in meeting with other entities or service providers for service and performance level improvement • Service Improvement Plans / Meeting with customers for service improvement • Participate in information sharing meetings with MOA, SLM, other entities and ensure that relevant information is shared with team • Contribute actively in meetings briefs and other interface meetings People Management • New staff integration • Training of staff • Task allocation • Conflict management • Staff motivation • Transport facilitator • Managing team members & Performance management • Continuous availability towards team members • Planning and managing of leaves roster, lateness and absences • Plan development for team members Self Development • Continously improve own skills and knowledge in managerial and operational/technical fields. Show less

  • IT Manager - System and Application

    Jun 2015 - Jun 2022

  • Administrateur Microsoft

    Sept 2013 - May 2015
• 

  Accenture

  Jun 2022 - Jul 2024

  Cloud Transformation & Migration Associate Manager