Ryan Wilson

Experience

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  Swagelok

  Oct 2012 - Nov 2020

  -Collaborated 1-on-1 with engineering project lead to offload part families to increase cost savings and decrease lead time. Gathered data on part 12 month requirements and lead time savings.-Participated in a Dock Lean Event, contributing to the enhancement of raw material storage and the optimization of the order issuance and picking process. Developed an Inventory Audit Checklist for Dock Associates, utilizing SAP Reports and Excel, to ensure accurate inventory management.

  • Supply Chain Planner

    Mar 2018 - Nov 2020

  • Level 3 Operator

    Oct 2012 - Mar 2018
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  United States Air Force

  Jan 2020 - now

  Client Service Technician

  - Developed a zero-cost solution for WDS installation; automated the process and increased output by 600%, cutting 1.2K man-hours weekly, key to Squadron Team of the Year-Selected to lead a 7-member Tiger team, effectively addressing 57 critical issues and streamlining operations across 4 squadrons, resulting in the resolution of a 6-month incident backlog.-Identified and fixed Windows Image shortfall, creating and expediting SCCM (System Center Configuration Manager) push for 1,000 devices, avoiding quarantine for 5,000 users.-Governed IT training; delivered 2 SOPs/4-hour course for 3 admins, saving 95 hours and reducing ticket time from 4 weeks to 1 week for 320 personnel-Administered Tier 1 troubleshooting and technical assistance for local and wide area IT networks in accordance with USAF, ACC, and base policy.-Created a cutting-edge 3D rendering kiosk, converting 112 building models into digital formats for Shaw Fire Department. This initiative enhanced the safeguarding of $500M in valuable structures, and my efforts were acknowledged through commendation. Show less

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  BWX Technologies, Inc.

  Dec 2023 - now

  IT Support Specialist