Alancha Thompson

Experience

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  Xennix

  Jul 2008 - Jan 2010

  Tier One Technician

  Hardware Repair: Showcased my skills in diagnosing and repairing hardware issues as part of a team of experts. I successfully troubleshooted computer components and replaced faulty parts, ensuring smooth operations for our clients' systems.Remote Support: Utilized my exceptional problem-solving abilities to provide remote support to our valued clients. Leveraging cutting-edge tools and technologies, I addressed software issues, configured systems, and delivered prompt resolutions, all while working from our modern office.Computer Sales: Assisted customers in selecting the right computer systems and accessories to meet their specific needs. I provided personalized recommendations, explained technical specifications, and ensured a seamless sales experience, building strong customer relationships.First Line of Defense: Served as the first point of contact for client inquiries and technical issues. I swiftly identified and resolved problems within my scope, escalating matters to higher levels when necessary, ensuring efficient and effective support. Show less

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  Synergy Bahamas

  Aug 2011 - Aug 2012

  IT Consultant

  Key Responsibilities:* Technical Support: Assisting clients and end-users with troubleshooting and resolving hardware, software, and network issues. Providing prompt and effective Tier 1 and Tier 2 support via phone, email, or in-person interactions. Ensuring client satisfaction and swift problem resolution.* Systems Maintenance: Performing routine maintenance tasks, including software installations, updates, and system configurations. Conducting regular system checks and diagnostics to identify potential issues and ensure optimal performance.* Network Troubleshooting: Diagnosing and resolving network connectivity issues, including LAN, WAN, and wireless network problems. Configuring routers, switches, and firewalls to maintain network integrity and security.* Training Delivery: Serving as a substitute trainer for introductory computer courses and CompTIA A+ and Network+ certifications. Conducting engaging training sessions, imparting knowledge and practical skills to empower learners in the IT field.* Documentation and Reporting: Maintaining accurate records of technical issues, resolutions, and training activities. Generating reports to track support trends, identify areas for improvement, and contribute to the overall efficiency of the IT operations.* Client Consultation: Collaborating with clients to understand their IT requirements and providing expert advice on system enhancements, upgrades, and technology solutions. Assisting in the implementation of IT projects and ensuring alignment with business objectives.* Customer Service Excellence: Demonstrating outstanding customer service skills by actively listening to clients' needs, showing empathy, and delivering clear and concise instructions and solutions. Building and maintaining positive relationships with clients.Awards & Recognition:* Recipient of the organization's first ever Employee of the year award in 2012 Show less

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  Royal Bahamas Defence Force

  Jan 2013 - Jan 2018

  Woman Marine

  Highly skilled Network Administrator with a strong background in serving in the esteemed Royal Bahamas Defence Force.Key Responsibilities:* Network Infrastructure Management: Designing, configuring, and maintaining secure and resilient network infrastructures to meet the operational needs of The Royal Bahamas Defence Force. Implementing best practices and standards for network performance, availability, and security.* Troubleshooting and Support: Conducting comprehensive troubleshooting of network issues, identifying root causes, and implementing effective resolutions. Providing timely and efficient technical support to resolve network-related problems and ensure uninterrupted operations.* Network Security: Collaborating with cybersecurity teams to implement robust security measures and protocols to protect sensitive military information and critical infrastructure. Conducting regular vulnerability assessments, implementing intrusion detection systems, and ensuring compliance with security standards.* Technology Deployment and Upgrades: Evaluating, planning, and implementing technology solutions to support operational requirements. Overseeing the deployment and configuration of network equipment, ensuring compatibility and optimal performance.* Network Monitoring and Performance Optimization: Utilizing monitoring tools such as SolarWinds to proactively monitor network performance, identify bottlenecks, and optimize network resources. Conducting regular performance analysis and capacity planning to meet evolving operational needs.* Team Collaboration and Training: Collaborating with cross-functional teams, providing technical guidance, and sharing knowledge to enhance overall network operations.Awards and Recognitions:* Recognized by the Rhode Island National Guard for exceptional contributions to military technical operations.* Honored as Marine of The Year and Marine of The Quarter in 2017, showcasing dedication, leadership, and outstanding service. Show less

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  CONVERGE

  May 2015 - now

  IT Solutions Specialist

  With a wealth of industry experience, I offer professional IT consulting services to businesses aiming to optimize their technology infrastructure. As a trusted advisor, I provide tailored solutions that address specific business challenges and help drive growth.My role involves conducting comprehensive assessments of clients' existing IT environments, identifying areas for improvement, and developing strategies to enhance efficiency, security, and overall performance. By closely collaborating with stakeholders, I ensure that my recommendations align with their unique goals and objectives.From designing and implementing networks to managing system upgrades and facilitating cloud migrations, I provide a wide range of services to meet diverse IT requirements. Leveraging my expertise in areas such as cybersecurity, network architecture, cloud computing, and data management, I deliver customized solutions that empower businesses to thrive.In addition to offering technical guidance, I assist clients in selecting and managing vendors, ensuring they have access to the most suitable IT solutions for their needs. By staying up-to-date with industry trends and advancements, I provide cutting-edge advice and help clients stay ahead of the curve.As a freelance consultant, I take pride in solving complex IT challenges, providing strategic guidance, and delivering practical solutions. Building lasting relationships based on trust, professionalism, and expertise is my priority. My commitment to delivering results-driven outcomes has earned me a reputation for delivering exceptional value to clients.Please note that the above description reflects my professional experience and expertise as an IT consultant. Show less

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  Teacher's and Salaried Workers Co-Operative Credit Union Ltd.

  Jan 2021 - Sept 2021

  Information Technology Supervisor

  Experienced IT Supervisor and Security Analyst at a reputable credit union, where I led a team of two IT professionals. Demonstrated expertise in network engineering, IT security, and effective leadership.Network Engineering: Utilized my extensive knowledge and experience in network engineering to design and optimize the credit union's network infrastructure. Architected secure network topologies and managed routing protocols to ensure seamless performance, scalability, and reliability.IT Security: Implemented robust security measures to safeguard critical systems and data. Leveraged industry-leading tools and technologies such as DarkTrace, Qualys, Cisco, Microsoft Azure, ManageEngine, and SolarWinds. Conducted vulnerability assessments, detected security threats, and implemented effective mitigation strategies.Leadership: Inspired and led a team of two IT professionals, fostering a collaborative and high-performing environment. Provided mentorship, guided team members, and delivered exceptional results. Led successful projects, optimized IT processes, and consistently exceeded organizational goals.Key Skills: Network Architecture | IT Security Analysis | Vulnerability Assessment | Incident Response | Team Leadership | Project ManagementIf you are seeking an accomplished IT professional with a proven track record in network engineering, IT security, and leadership, feel free to reach out. Let's discuss how my expertise and experience can contribute to the success and security of your organization. Show less