Nancy Ekwerike

Experience

• 

  EY

  May 2017 - Apr 2018

  Audit Assurance

  -Learnt the proper functioning of audit programs that are approved by the organisation.Carried out field work as instructed by in charge and documented all the information related to thesefield work in the audit working papers.- Vouched and verified clients records-Casting & Cross casting of schedules.Familiarized with the clients in addition to maintaining and developing good relations by giving maximum importance to clients.-Assist in preparing financial and non-financial]reports and schedules that will be delivered to clients and other parties-Work effectively as a team member, sharing responsibility, providing support, maintaining communication and updating senior team memberson progress.Develop and maintain productive working relationships with client personnel. Show less

• 

  Keystone Bank Limited

  Mar 2019 - Jan 2023

  Serving as an interface between the bank and itscustomers through platforms such as E-mails, Livechats, and telephone calls and social mediachannels such as Twitter, and Facebook • Providing timely resolutions to customers'complaints via the same platforms. •Managing Irate and dissatisfied customers;Documentation of all complaints and ensuring effective follow-up.

  • Customer Service Officer

    Mar 2019 - Jan 2023

  • Customer Service Representative

    Mar 2019 - Jan 2023
• 

  EY

  Aug 2022 - now

  Tax Associate