Johan Risser

Experience

• 

  RCI (Cork, Ireland)

  Apr 2006 - Oct 2007

  Outbound Sales Executive

  Daily tasks consisted in making outbound calls to RCI members, doing a review on their membership account as well as asking for holiday plans and promoting travel destinations. Achievements: • Reaching and exceeding the targets was one of my personal goals, which I have consistently achieved since I joined RCI. Then I became a new hire coach. • Customer service: while I was always aiming at maximizing sales opportunities, I always managed to provide a very high level of customer service. Customers as well as the management always gave me a positive feedback. Show less

• 

  Apple Inc.

  Oct 2007 - Sept 2011

  • Provide first level sales and pre sales support, creating solutions to suit client requests• Close sales and maximise revenue opportunity through cross-selling and up-selling Apple and third party products• Provide solutions to improve the customer experience where possible• Maintain a database of clients and prospects by ensuring accurate capture of customer information and tracking of all sales leads • Conduct targeted outbound sales and/or research campaigns organised by the sales managers.• Customer focus is part of our daily baisis as we are target on customer satisfaction• Manage accounts Show less at Apple I am responsible for generate revenue on SMB and consumers markets within French, belgium, swiss territory providing consultative sales solutions to business and consumer customers based on their needs following the Apple Online Store Customer Engagement model persuading. I promote customers to adopt apple solution up selling all third party products available on the store achieving my daily sales revenue target (15K) and respecting other Apple Store metrics assigned.I use SAP database to enter new sales orders into our systems maintaining update customer database working in synergy with rest of the team in order to meet set targets and service level agreement.I am carring out a Pipeline Management via phone and emails handling all aspects of existing customer relationships managing existing (SMB) accounts and developing new business in the French mother tongue Territory constantly interacting with internal Solution Engineer Team improving product knowledge providing customer a better solution for their needs.My development skills are improving constantly as APPLE provide me a full and comprehensive training in sales and technical area. Show less

  • SMB Inside Sales (French)

    Aug 2009 - Sept 2011

  • Mac Expert

    Oct 2007 - Aug 2009
• 

  Apple

  Sept 2011 - now

  Account Manager

  Responsible for EMEA accounts within an assigned territory, while acquiring new accounts to meet individual and strategic team goals. Ability to identify, create, forecast and drive opportunity through entire sales cycle.•Responsible for acquiring strategically targeted new accounts in the territory.•Managing a set of accounts within territory•Driving and executing market and account management activities, qualifying and developing sales opportunities, leading an account team.•Calling on CTO, CFO, and CEODeveloping and creating individual plans of action to penetrate a list of key accounts and acquisition accounts•Managing a of complex sales solution sale with a 6 month to 12 month purchasing cycle. Understanding how to identify multiple stakeholders and stakeholder groups contributing to the complex sale. Moving the sale through the entire sales process actively engaging other Apple resources as necessary to ensure success.•Accurately forecasting sales opportunities via pipeline report•Working with the account management team, named account team, and system engineering team to ensure complete customer satisfaction with all Apple products and services•Identifying strategic accounts and convert to net-new accounts•Experiencing in finance solutions for purchasing Show less