Luis Serna

Experience

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  Sprint

  Feb 2009 - Feb 2011

  Sales Consultant

  Responsible for providing a total sales solution to customers, for any of their wireless/mobility needs. This includes selling the value of Sprint's devices, accessories and service plans; maximizing Sprint-customer connections; saving customers money; personalizing their experience; and protecting their investment • Deliver outstanding store experience that improves customer loyalty and strengthens the Sprint Brand • Meet or exceed key performance objectives, including sales and customer satisfaction goals Show less

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  Freelance

  Mar 2009 - now

  Audio Video Technician

  Freelance Audio Video Tech Working with local sport teams and venues to produce live events including RGV FC Toros, RGV Vipers, HEB Park and Bert Ogden Arena

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  KRGV-TV

  Oct 2011 - Oct 2012

  Camera Operator
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  McAllen ISD

  May 2012 - now

  • Lead technology projects to achieve high-quality results.• Collaborate with campuses and departments to implement effective technology solutions.• Assist with coordinating and managing technology staff and interns to support projects.• Develop comprehensive communication plans for projects.• Provide recommendations on technology projects throughout district to district leadership.• Coordinate with technology vendors for device installations and project success.• Create process and procedure documentation for ongoing and future projects• Develop and execute project plans to enhance technology effectiveness.• Deliver updated training for hardware, software, and support solutions.• Efficiently troubleshoot hardware, software, networking, and wireless issues.• Provide support to a wide range of devices such as computers, tablets, mobile devices, and various hardware components.• Provide support for district wide special systems including intercom systems, marquees, scoreboards, sound systems and video systems• Provide support for campus casting solutions including Airtame, Ditto, Apple TV, and Barco ClickShare.• Provide support for district wide print solution PaperCut.• Assist with managing technology equipment inventory and disposals.• Contribute to a cooperative and high-performing department.• Provide excellent customer service for technology solutions and issue resolution. Show less •Develops and support media systems that center on learning spaces, non traditional instruction sites and presentation venues. •Monitor, support and maintain installed systems to ensure high satisfaction levels and reliability of our systems. •Install and maintain multimedia technology systems to design specifications that adhere with industry best practices and standards.•Provide expertise in the operation of all media technology systems. •Routinely perform preventative maintenance (inspects, cleans, calibrates) and/or performs repair of all audio visual equipment. •Facilitates repairs with vendors for warranty items. •Monitor and respond quickly and effectively to requests received through the IT Service Desk. •Responsible for providing user training, and to create and document processes relating to user training. •Evaluate and recommend products for purchase. •Ability to research solutions or information regarding technical Show less

  • Technology Services Project Specialist

    Aug 2021 - now

  • Audio Visual Technician

    May 2012 - May 2022