Mohamed Ifkhan

Experience

• 

  HSBC

  Oct 2014 - Jul 2017

  Customer Service Representative

  • Successfully managed and implemented projects such as Know Your Customer (KYC), Paper to e-statement (P2E) and HSBC.LK internet banking registration• Collaborated with the legal and compliance team to identify and address fraudulent customer activities• Handled various financial transactions, including cash deposits, withdrawals, house cheque deposits, issuance of travelers' cheques & drafts, cash advances and foreign currency encashment• Conducted internal audits and compliance checks to ensure adherence to group requirements• Contributed to the training and development of new staff members as part of the team• Consistently achieved sales targets across different product categories, supporting the branch'soverall monthly sales objectives• Provided personalized service to personal banking customers, assisting them with account opening and addressing their diverse customer service needs Show less

• 

  Abu Dhabi Commercial Bank

  Jan 2018 - now

  Digital Channels Officer

  • Managing end-to-end product management for the digital banking platform "ADCB - Member Get Member," overseeing the creation of enticing offers, product backlogs and cross-channel trainings to enhance customer satisfaction and engagement• Handling inquiries related to ADCB Hayyak, the instant digital account opening application and managing personal loan reversals obtained through the Hayyak Application• Providing support to internal staff in ADCB MyChoice, a unique banking ecosystem that offers personalized banking packages with lifestyle benefits and preferential advantages tailored to individual needs• Ensuring timely disbursement of monthly rewards to eligible customers and actively contributing to basic UI designing for the ADCB internal sales application• Collaborating with multiple internal stakeholders to deliver rewards through SMS communication and conducting monthly raffle draws with DED• Overseeing device management process and Samsung Knox handle setup for front-line users• Skillfully creating Business MIS Reports and delivering presentations for higher managementand various channels• Actively participating in project management activities to meet project deadlines• Conducting thorough usability testing on digital projects prior to their launch.• Taking responsibility for the closure of fraud-related digital accounts Show less