Moneir Mohamed

Experience

• 

  E.G LLC

  Oct 2014 - Dec 2015

  Helpdesk Engineer

  Networking Help-DeskBackupSoftware & Hardware

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  Trojan Holding LLC

  Feb 2015 - Jan 2019

  IT Engineer

  • Responsible for diagnosing & resolving hardware, software & end users problems. • Acting as the first point of contact for all IT & technical queries.• Developing the infrastructure and systems to meet the companies needs.• Working within a TCP/IP network environment, including DHCP, DNS and Ethernet• Involved in the rollout of software updates and patches. • Investigate specialist and complex IT support issues. • Communicating with third party technical specialists. • Configuring and managing backup & restore procedures.• Maintaining a wide range of computer hardware and software programmes.• Identifying & reporting on the budgetary implications of IT projects and upgrades. • Provide secondary support for LAN administration.• Responsible for allocating work to junior staff and induction training for new staf f. • Deploying new hardware, server backups & evaluating new software & security risks. • In-depth knowledge of Microsoft Windows client operating systems, XP, Vista /• Windows & Microsoft Office up to Office 2016 Show less

• 

  United Al Saqer Group

  Feb 2019 - now

  IT System Engineer