Amanda Willoughby

Experience

• 

  United Overseas Bank Limited (UOB)

  Sept 2011 - May 2015

  • Providing financial advisory on products relating to Unit Trust Investments, Insurance and Structured Deposits• Managing Client investment portfolios and providing suitable product recommendations• Performing regular Client portfolio reviews to ensure maximum profitability and minimize potential risks as per Client’s profile• Soliciting new to bank higher net worth Clients and offer customized financial solutions based on identified needs• Identify and upgrade Key Clients to relevant Priority segments to maintain existing Client relationships and to stay competitive in the privilege services offered• Execute trades in a timely and accurate manner Show less • Conduct KYC and CDD checks for New-to-bank Client Account Openings• Perform AML checks on existing accounts and reporting suspicious transactions to the Internal Investigations and Compliance teams• Keep updated with new internal policy changes or MAS Guidelines and conduct morning briefings to educate staff• Perform independent call-backs and checks to Priority clients prior to processing transactions to verify accuracy of data and report possible fraudulent activities by Sales Staff.• Check and validate cash withdrawals, fund transfers and deposit instructions while ensuring compliance with operational processing guidelines• Handling of client complaints in an efficient and effective manner without the need for escalation to other departments and if so, provide timely updates and follow up to the respective parties till matter is resolved• Perform independent call-backs to Priority clients prior to processing transactions to verify accuracy of data and report possible fraudulent activities by Sales Staff• Perform daily reconciliation, check month-end branch reports and prepare ad-hoc compliance reports as required• Track overall branch performance and productivity Show less

  • Personal Banker

    May 2014 - May 2015

  • Branch Operations

    Sept 2011 - May 2014
• 

  Royal Bank of Scotland Business

  May 2015 - Mar 2017

  Client Lifecycle Management

  • Manage and co-ordinate the winding down activities and functions of the APAC branches across all 10 locations (SG, HK, TH, IN, CN, ID, JP, KR, AU, MY)• Liaise with business units globally to improve the Client Exits and deactivation process to enhance efficiency and mitigate potential risks• Produce and manage reports to Management to measure the effectiveness of our daily operating rhythm• Ensure that the proper KYC and AML requirements are met for Clients up to the point of their Exit• Assist in Compliance reviews and findings by conducting thorough investigations and reports where needed• Ensure the archival process of Client information remains organized, information specific and up-to-date Show less