Luca Leandro

Experience

• 

  Conserve Italia

  Aug 2013 - Dec 2013

  Factory Worker

  Responsible of maintenance of food-processing equipment.

• 

  SpanSet-secutex GmbH

  Apr 2014 - Jul 2014

  Internship in Purchasing Department

  Relations with national and foreigner suppliers Relations with couriers Checking of order confirmations Organizing shipment and delivery Updating of logistics database

• 

  Barclays UK

  Mar 2015 - Mar 2019

  Essential banker

  - Managing cash responsibly and correcting potential tills errors- Dealing with strict procedures and policies for safety and security- Satisfying the customer’s needs while promoting the banks services- Working in a team–based environment- Taking charge of the team in the counting house- Prioritising tasks while maintaining attention to detail- Dealing with customer dissatisfaction demonstrating empathy

• 

  Lex Autolease

  Mar 2019 - now

  - Supporting personal and business customers throughout the life of their vehicle lease- Managing high volume of emails and inbound calls, taking complete ownership of customer problems- Handling and processing confidential customer information- Producing bespoke reports for customers and building effective relationship with different fleet managers, to ensure high level of service.

  • Credit Analyst

    May 2023 - now

  • Customer Service Assistant

    Mar 2019 - now