Chrysa Mataragka

Experience

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  Hellenic Petroleum

  Jun 2006 - Aug 2006

  Summer Intern
• 

  PwC Greece

  Jul 2007 - Sept 2007

  Intern
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  Deloitte

  Sept 2009 - May 2015

  Technology Consultant, Manager

  - Provided advisory services to C-Suite Executives and their senior leaders. Helped them transform their digital enterprises with innovative technologies, delivering tangible and sustainable benefits.- Worked alongside Senior Business and Technology Executives, helping them to transform their Technology functions, strategies and architectures. - Part of a diverse team that challenged itself to provide simple solutions to complex problems. Delivered innovative business outcomes, working alongside some of the greatest minds around.- Created and developed the ‘CIO Advisory Services’ practice in Deloitte Luxembourg, which aims at helping technology leaders to build a high-performing IT organization - Managed the delivery of client projects and programs, responsible for engagement scoping, planning, budgeting, risk / issue resolution as well as team and client stakeholder management Show less

• 

  Microsoft

  Jun 2015 - now

  I am responsible for driving leadership across Azure Digital & Application Innovation workloads, empowering our talented Cloud Solution Architect (CSA) Community to drive customer innovation across 109 countries throughout Central and Eastern Europe, Middle East and Africa.We accelerate software development teams within Microsoft customers, using cloud native technologies (Azure Kubernetes Service, Container Apps, App Service, API Management etc), combined with best-of-breed software development tooling (Visual Studio, Azure DevOps, and GitHub) and AI. Show less - Led a highly skilled and talented team of Customer Success Account Managers (CSAMs). CSAMs are responsible for ensuring successful adoption of Microsoft Cloud technologies (Azure, Microsoft 365 & Dynamics 365) and customer satisfaction, through effective program management and delivery of our Support contracts. - Part of Microsoft's Customer Success team; Customer Success aspires to help our customers achieve their own digital transformation in view of our GRforGrowth and new Datacenter opportunity in Greece, leveraging the power of Microsoft Cloud solutions and Support offerings. - Accountable for the end-to-end Cloud service program delivery for all Enterprise and Public Sector customers in Greece, Cyprus and Malta. Primary leadership point of accountability and/or escalation for my portfolio of customers. - Responsible for hiring, coaching and developing this high performing team of CSAMs to achieve business results, customer success and value realization. Show less Responsible for:- Leading the end-to-end pre-sales process and delivering Digital Transformation Programs of Change for clients across Central & Eastern Europe - Developing strong and trusted relationships with CxOs and business and technology leaders; helping them reimagine their business, build digital solutions and maximize the value they get out of Microsoft cloud technologies- Generating trust, building alliances, and orchestrating interdisciplinary Microsoft and client teams - Coaching others on business development and client delivery excellence- Thought leader in the Digital Workplace area Show less

  • Customer Success Director - Digital & Application Innovation (CEMA - HQ)

    May 2024 - now

  • Head of Customer Success Account Managers (CSAMs) - Greece, Cyprus & Malta

    Oct 2021 - Apr 2024

  • Digital Advisor (Central & Eastern Europe) - Financial Services Lead

    Jul 2017 - Sept 2021

  • Enterprise Architect (Central & Eastern Europe)

    Jun 2015 - Jun 2017