Tim Edge

Experience

• 

  Burger King Corporation

  May 1990 - Feb 1996

  General Manager

  Managed all Operations of the restaurant including: hiring, scheduling, customer service,hospitaliaty,crew and management performance evaluations, promtions, P&L statements, and training.

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  The Krystal Company

  Feb 1995 - Jun 2014

  Oversaw the training and development of new managers, new restaurant openings, and new product rollouts.• Developed and certified 15 to 20 Training Restaurant Managers annually, including creating and modifying training materials.• Certified District Managers by conducting train-the-trainer courses and certifying attendees to facilitate Manager Trainees’ courses.• Supported Franchise Operations through facilitation of training courses, P&L management, and providing on-site technical support for computer installations.• Oversaw Food Safety Training compliance by monitoring and tracking progress, contacting / supporting co-worker providing online Food Safety courses through National registry of Food Safety Professionals (NRFSP), and creating and maintaining tracking report in Excel.• Ensured Trainees followed training program and were equipped for success by creating Excel spreadsheet to track attendees’ progress and conducting weekly follow up with Training Managers. • Maintained content in the Management Training program by updating training materials, communicating updates to Training Managers, and re-writing Basic Training Book.• Conducted 3 to 4 new product rollout training courses (30 to 40 attendees per rollout) annually, including aiding in creation of training materials and facilitating meetings. Show less Partnered with Franchise's to open new Franchise restaurants. Assisted with training, customer service, hospitality, hiring, forcasting, marketing, food production and overall successful startup of the operations of restaurants.• Monitored Manager Trainees for new stores by scheduling training program, conducting weekly follow-ups, tracking program progress, and certifying completion of training program; ensuring participant success.• Provided training and technical support for back office and POS installations, ensuring managers understood how to system, including providing on-site technical support for 3 days after installation, conducting follow up visits and providing coaching as needed. • Developed and facilitated up to 40 topical training workshops annually, providing verbal feedback on improvement at restaurant level, increased sales and profitability, and Quality, Service, and Cleanliness (QSC) audits.• Assisted with planning and facilitating Annual Franchise Convention with 100-200 attendees by aiding in coordination of event, setting up training booth and providing coaching to Franchisees.• Assessed and coached managers on maintaining QCS standards in restaurants by conducting QSC Standards Assessments on Franchise restaurants. Show less Developed and maintained Learning Management System (LMS) and online asynchronous training courses.• Facilitated over 100 scheduling, administration, inventory management, and loss prevention courses through creation of student exercises, training modules, and leader guides; resulting in significant reduction in food and paper cost.• Assisted with facilitation and logistic for all annual conferences, ensuring proper setup and execution of workshops, including printing material, creating workbooks, aiding with logistics, and providing support on event day. Show less

  • Training Consultant

    Apr 2012 - Jun 2014

  • Franchise Training Supervisor

    May 2007 - Apr 2012

  • Corporate Trainer

    Jul 2000 - May 2007

  • General Manager

    Feb 1995 - Jul 2000
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  MAPCO Express

  Aug 2014 - Jun 2018

  Developed and maintained training program for classroom and online asynchronous training courses.• Provided training and operational support for managers in all stores• Supported and developed Training Managers (Mentors)• Created and communicated training plans for all new managers• Developed and facilitated topical training workshops• Responsible for Food Safety Training compliance• Monitored Manager Trainee performance Oversaw all aspects of the day to day operations of a Tier 3 Mega Store• Hired, coached, and developed associate team to deliver outstanding customer service• Managed budget to achieve increased profit

  • Field Training Specialist

    Feb 2015 - Jun 2018

  • Store Manager

    Aug 2014 - Feb 2015
• 

  Krispy Krunchy Foods, LLC

  Jun 2018 - Nov 2019

  Brand Mnager

  Educated and developed business partners to implement KK programs, ensured profitable sales growth of KK branded products while safeguarding brand consistency and integrity. • Ensured key processes and plans are in place through monthly store visits, store evaluations and data analysis• Follow-up on initiatives and brand standards to ensure they effectively implemented within my geographical area.• Assisted owner with opening new store. Trained management and crew on procedures, marketing, and maximizing profits• Lead, consulted, and influenced KK store operators to develop, update and execute operational, marketing plans and strategies, including merchandising, fresh food concepts, guest experience and brand standards Show less

• 

  Walmart Distribution Center

  Nov 2019 - Jul 2022

  Area Manager

  Set up and oversaw the daily operation of the flow dock to ensure that all KPI’s and daily targets were achieved while upholding Walmart’s core values. • Identified safety violations and enforced rules and regulations to attribute to associates’ safety• Performed all required daily, weekly, and monthly admin functions• Managed dock to ensure maximum productivity was achieved• Motivated associates for peak performance by keeping them engaged and empowered• Communicated expectations and updated at start-up meetings and one-on-one conversations Show less