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Francesca Sala

Francesca Sala

Training Project Coordinator

Followers of Francesca Sala916 followers
location of Francesca SalaMilan, Lombardy, Italy

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  • Timeline

  • About me

    School Manager

  • Education

    • Centro Berne, Milan

      2006 - 2009
      Counselor Counceling

      This course provides the psychological knowledge through the Transactional Analysis theory.It develops the skills necessary to helping relationships, in both formal work roles and in informal social and voluntary activities

    • Università degli Studi di Milano-Bicocca

      2005 - 2008
      Master’s degree Communication Theory and Technology 110/110 summa cum laude

      Activities and Societies: Thesis: “Interacting Protocols as a Link between Norm and Practice: The Case of Archeology“ Internship in Pantelleria (Italy) and Oman (Asia) with an archaeologist team Highly interdisciplinary master whose core elements are psychology, information science, visual communications, and the study of human language. The course aims to develop skills in communication as a cognitive and social process mediated or supported by technology

    • Università degli Studi di Milano-Bicocca

      2001 - 2005
      Bachelor’s degree Communication Sciences, Psychology of Communication 100/110

      Activities and Societies: Thesis: “Aspects of Linguistics of Signs”

  • Experience

    • Fabbrica di Lampadine

      Apr 2008 - Jun 2009
      Training Project Coordinator

    • Riconversider Srl

      Jul 2009 - Apr 2011
      Training Project Coordinator

    • Wyndham Worldwide / RCI

      May 2011 - Jul 2015
      Holiday Sales Consultant

    • Dell EMC

      Jul 2015 - Jun 2016
      Global Revenue Operation Analyst

    • EC English Language Centres

      Jun 2016 - Mar 2021

      • Accommodation Team Leader

        Jan 2018 - Mar 2021

      • Yield Coordinator

        Jun 2016 - Dec 2017

    • Centrecom - Premium Customer Service Solutions

      Feb 2021 - May 2021
      Team Leader

    • Bet365

      May 2021 - Oct 2021
      Operations Gaming Support Advisor

    • Atlas Language School

      Oct 2021 - Mar 2022
      Accommodation Manager

    • EC English Language Centres

      Mar 2022 - May 2024
      YL Malta Operation Manager

    • ICS Milan International School

      May 2024 - now
      School Manager

  • Licenses & Certifications

    • Lean Six Sigma - Yellow Belt

      Dell EMC
      Nov 2015

  • Honors & Awards

    • Awarded to Francesca Sala
      Cause for Applause Award Dell EMC May 2016 IRELAND COE 'EMC GOES GREEN' EARTH DAY 2016 - Employee volunteered their own time to facilitate and organize activities for the Ireland COE 'EMC Goes Green' initiative to align with Global Earth Day and contributed to the overall success of the event
    • Awarded to Francesca Sala
      Excellence@EMC Bronze Award Dell EMC Mar 2016 PROPER R3 SUPPORT - In appreciation of Propel R3 support during the implementation and stabilization phases while also managing the execution of our day-to-day business obligations. Thanks for the flexibility and dedication
    • Awarded to Francesca Sala
      Excellence@EMC Bronze Award Dell EMC Jan 2016 R3 SUPPORT 1st JANUARY 2016 - As part of the roll out of R3, valuable support on the January 1st 2016 has been provided. Dedication to EMC, GBS & GRO to ensure a smooth transition to R3 has been appreciated and acknowledged. Thanks for ensuring a clean Q4 close during the holiday period of January 1st
    • Awarded to Francesca Sala
      Excellence@EMC Bronze Award Dell EMC Dec 2015 PROPEL R3 SUPPORT - In appreciation of the support of Propel R3 including C3 testing, training, data validation and Business Simulation activities while also managing the execution of our day-to-day business obligations
    • Awarded to Francesca Sala
      Select Service Wyndham Worldwide / RCI • Exceeding service expectations• Displaying “Count on Me” attitude through service• Having the highest Fame Score in each Market
    • Awarded to Francesca Sala
      Top Guide Wyndham Worldwide / RCI Award for who achieve Top Guide status consecutively for at least 3 months.• Reaching 120% of company goal• Having Fame “Count on Me” average score of 8.8 to quality• Having no more than 1 spell of no more than 2 working days absence and or no more than 2 instances of lateness• Being free form corrective action• Making a minimum of 65 phone hours

  • Volunteer Experience

    • Volunteer

      Issued by Penny Dinners - Cork on Apr 2016
      Penny Dinners - CorkAssociated with Francesca Sala