Jayprakash Yadav

Experience

• 

  CMS Info Systems Ltd

  Sept 2010 - Nov 2011

  Technical Support Engineer

  Support Engineer• Attending various calls on MS Outlook 2003 & 2007, win XP, 2000, Windows Vista, SEP 11.0.6005v, Internet & Intranet etc.• Troubleshooting Desktop, laptop & Network issues & provide resolution.• Resolved desktop applications problems such as Outlook Configuration, Tally, SAP, AutoCAD etc.• Imaging systems using ghost software• Installed and configured Local & Network Printer• Troubleshooting various network problems.• Configuration Corporate E-Mail on Blackberry (BIS), Nokia, and Windows based devices.• Providing level 1 support for end user call.• Improved & developed skill for higher accountability. Show less

• 

  3i Infotech

  Nov 2011 - Apr 2014

  IT infrastructure

  Sr. Desktop Engineer, Server Engineer.• Maintaining inventory and handling multiple locations of client.• Maintained and supported windows server & Server applications such as Alfresco, Druva, Uniflow, Kaseya Etc.• Efficiently worked on HP Proliant DL 360/380 etc, and Dell R720 etc Server’s Level 1 etc.• Worked on windows servers mainly in windows 2008 installation and configuration.• Installed, configured and troubleshooting of Symantec Corporate Antivirus.• Provided sound support to the corporate security initiatives, guidelines and proactive reporting of Information Securityn Incidents.• Support & service delivery to senior management.• Handling of escalated calls at senior level and provide the solution to satisfy at earliest.• Driving new projects & implementation.• Taking ownership & providing instant support & resolution• Improved & developed skill for higher accountability. Show less

• 

  Lodha Ventures

  Jan 2016 - now

  • Hands-On experience on fortigate firewall to install, configure, manage & troubleshoot with NSE4 certified.• Hands-On experience on managed routers, L3 & L2 switch Etc. to install, configure, manage & troubleshoot.• Hands-On experience on Aruba controller & access points to install, configure, manage & troubleshoot.• Hands-On experience on handling windows server 2012 R2, 2016, windows AD & DC to install, configure, manage & troubleshoot with MCSE certified.• Hands-On experience on Windows Hyper-V & fail over cluster manager to install, configure, manage & troubleshoot.• Hands-On experience on Dell EMC Storage to install, configure & manage.• Hands-On experience on installing, configuring, maintaining & troubleshooting windows 10 with windows 10 certified.• Hands-On experience on handling Druva cloud backup solution to deploy, configure, manage & troubleshoot.• Hands-On experience on McAfee EPO server to deploy, configure, manage & troubleshoot.• Hands-On experience on WSUS server to deploy, configure, manage & troubleshoot.• Hands-On experience on windows DHCP & DNS server to deploy, configure, manage & troubleshoot.• Hands-On experience on Google Workspace (G Suite) to configure, manage & troubleshoot.• Hands-On experience on AWS Cloud.• IT Policy drafting & Implementation.• Hands-On experience on developing end to end IT Infra.• Maintaining and administering computing environments such as systems OS, applications software, hardware, and configurations. • Manage and monitor all installed systems and infrastructure such as CCTV, Biometrics Etc.• Liaise with vendors and other IT personnel for new implementation, problem resolution Etc.• Asset Inventory Management (Hardware & Software license management).• Good skills on troubleshooting, Backup Etc. of Android, iPhone & Blackberry devices.• Good knowledge on data backup & data security.• Preparing, sharing & presenting reports as needed.• Other technical consultation. Show less

  • Group Lead - Information Technology

    Apr 2023 - now

  • Associate Manager - Information Technology

    Apr 2016 - May 2023

  • IT Executive

    Jan 2016 - Mar 2016