Adam Van Slyke

Experience

• 

  San Diego Unified School District

  Dec 2001 - Dec 2004

  Teacher

  As an Elementary Teacher I developed multicultural units and lesson plans to meet individual student needs. I provided one-on-one instruction for students of all levels and abilities. Through the use of student portfolios, student-teacher conferences, peer evaluations, and anecdotal records I assessed student performance continually. I collaborated with colleagues and administration to establish IEPs (Individual Education Plans) for underachieving students. I prided myself in engaging my students in the learning process through the use of field trips, guest speakers, the arts, and wide array of media tools. Show less

• 

  The Trail Shop

  Oct 2005 - Jun 2009

  Owner/Manager

  As the owner of The Trail Shop, I built a new financial model, developed a detailed business plan, and created budgets for individual departments. I designed and executed targeted advertising campaigns using print, web, and radio multimedia channels. Through positive reinforcement and continued training opportunities, I promoted a positive team environment for all employees.

• 

  Townsend Bertram & Company

  Aug 2009 - Jan 2011

  Manager/Buyer

  As Store Manager and Buyer, I led a dynamic team of over 15 employees, setting clear goals and optimizing workflows to drive productivity and sales. I designed and managed seasonal Open-to-Buy budgets across departments, aligning inventory with market demand while balancing selection and profitability. Through effective resource allocation and process improvements, I cultivated a positive work environment and strengthened the store’s overall performance.

• 

  Funcom

  Aug 2011 - Sept 2012

  Senior Customer Service Representative

  As Senior Customer Service Representative at Funcom, I delivered high-quality support, addressing complex issues in billing and gameplay to foster a positive user experience. My proactive problem-solving approach reduced resolution times, helping build customer trust and loyalty. I effectively addressed customer concerns, providing tailored solutions that reinforced our commitment to customer satisfaction and enhanced user engagement.

• 

  Fleet Feet

  Jan 2013 - May 2020

  Senior Buyer/Retail Planner

  In my role as Senior Buyer/Retail Planner, I directed a team of expert Buyers and managed an extensive $25 million annual inventory portfolio, strategically optimizing stock levels to drive revenue growth and support business objectives. By streamlining purchasing processes, I saved Fleet Feet over 1,800 hours annually, which improved productivity and reduced costs. I closely monitored inventory using data-driven forecasting and market analysis to balance product selection with turnover rates, leading to a 23% increase in sales. Additionally, I negotiated favorable vendor terms, securing optimal pricing and purchase agreements to support company-wide profitability. Show less

• 

  Diadora

  Aug 2020 - now

  As the Customer Experience Manager at Diadora US, I oversee the seamless management of our Seasonal Order Portfolio across multiple product categories, ensuring alignment with market demand and enhancing client satisfaction. I lead a high-performing operations team, including Credit, Logistics, and Customer Service departments, fostering cross-functional collaboration to meet seasonal deadlines. By spearheading a project to refine workflows and procedures, I achieved a 20% increase in productivity and a 25% reduction in operational costs, enabling more strategic use of resources. Additionally, I support Sales and Marketing teams during product launches, ensuring all facets align with campaign goals and timelines. My commitment to analyzing customer feedback has led to significant improvements, reducing cancellations by 18% and building stronger, lasting client relationships. Show less

  • Customer Experience Manager

    Jan 2023 - now

  • US Customer Service Coordinator

    Aug 2020 - Jan 2023