Fran Borrego

Experience

• 

  Yara Alborán S.A.

  Jul 2009 - Mar 2013

  IT MANAGER
• 

  Yara International

  Apr 2013 - now

  - Handle all IT queries made by Spanish based employees- Handle IT queries made from other locations in English- Help onsite with different projects to other countries like Greece, Switzerland or France- Provide support and testing resource for IT related projects and office moves / re-designs- Proactively monitor ticket queues using the IT Help Desk to ensure all tickets are updated- Proactively manage end user computers - Undertake initial diagnosis, categorisation and prioritization of all incidents and service requests and perform first line resolution where applicable- Escalate unresolved incidents to the Central IT Team.- Assist with the definition of onsite specific project requirements- Participate in all aspects of project testing related to the onsite implementation- Build, configure and install PC's, laptops and mobile devices as required based on defined standards.- Install applications ensuring that the software is approved and licensed correctly- Printer configuration and installation- Manage Cell Phone contracts and liaise with suppliers Show less

  • Regional IT Manager

    Jun 2019 - now

  • ITSS Spain

    Apr 2013 - Jun 2019