Fran Borrego

Fran Borrego

IT MANAGER

Followers of Fran Borrego369 followers
location of Fran BorregoGreater Almería Metropolitan Area

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  • Timeline

  • About me

    IT Engineer

  • Education

    • Universidad de Almería

      2005 - 2008
      Bachelor's degree Information Technology
  • Experience

    • Yara Alborán S.A.

      Jul 2009 - Mar 2013
      IT MANAGER
    • Yara International

      Apr 2013 - now

      - Handle all IT queries made by Spanish based employees- Handle IT queries made from other locations in English- Help onsite with different projects to other countries like Greece, Switzerland or France- Provide support and testing resource for IT related projects and office moves / re-designs- Proactively monitor ticket queues using the IT Help Desk to ensure all tickets are updated- Proactively manage end user computers - Undertake initial diagnosis, categorisation and prioritization of all incidents and service requests and perform first line resolution where applicable- Escalate unresolved incidents to the Central IT Team.- Assist with the definition of onsite specific project requirements- Participate in all aspects of project testing related to the onsite implementation- Build, configure and install PC's, laptops and mobile devices as required based on defined standards.- Install applications ensuring that the software is approved and licensed correctly- Printer configuration and installation- Manage Cell Phone contracts and liaise with suppliers Show less

      • Regional IT Manager

        Jun 2019 - now
      • ITSS Spain

        Apr 2013 - Jun 2019
  • Licenses & Certifications

    • ITIL v3 Foundation

      Nov 2013
    • Prince2 Practitioner

      AXELOS Global Best Practice
      Oct 2018
    • Professional Scrum Master (PSM I)

      CertiProf
      Oct 2023
    • PRINCE2 Foundation

      AXELOS Global Best Practice
      Oct 2018
    • MCPS: Microsoft Certified Professional

      Microsoft
      Jul 2014
      View certificate certificate
    • Cambridge English: Advanced (CAE)

      University of Cambridge
      Mar 2015
    • MCSA Windows 7

      Microsoft
      Jul 2014