Tuesday Wright

Experience

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  SECU

  Oct 2011 - Mar 2015

  Financial Service Representative I

  Achieved status as a top producing Financial Representative, ranking #1 in the state in service calls.Consistently cross sold company products and services including home loan specialists, financial planning, and premier banking services. Provided outstanding customer service while effectively multitasking to assist customers with requests. Managed the needs of new and existing clients and provided assistance with openings, deposits, loans, and account maintenance.Evaluated member financial status, credit, and property evaluations to determine feasibility of granting loans.Analyzed member needs and suggested effective financial solutions to help meet their financial goals.Negotiated payment arrangements on delinquent loans.Assisted management in mentoring new employees and developing customer service representatives to meet and maintain company goals.Promoted to positions of increasing authority and responsibility due to my outstanding product knowledge, customer service ratings, and team management skills.Handled difficult client complaints and resolved issues to ensure customer satisfaction.Maximized profitability through exemplary customer service, effective and prompt communication, and follow-up on all pending matters with the customer.Utilized superior communication skills to motivate staff and develop effective working relationships with peers, executives, and clients. Show less

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  BB&T

  Apr 2015 - Aug 2016

  Branch Banker III

  Increased client base and revenue through consistent cross selling of products to clients and prospects in branch and over the phone.Built lasting relationships with clients to increase retention, repeat sales, and revenue goals, achieving a 100% customer satisfaction rating.Provided exceptional customer service while assisting loyal customers with general account openings, requests, inquiries and service maintenance.Served as contact for client problem resolution, handling escalated customer concerns or complaints and devising creative solutions to ensure customer loyalty.Coached teller staff on how to recognize referral opportunities as well as cross trained them on personal banker responsibilities.Participated in career fairs and financial planning advisement at local collegeManaged all aspects of lending practices including processing loan applications, educating clients on lending procedures, and carrying out loan closings.Demonstrated proficiency in basic computer applications.Proactively analyzed personal and business prospects to determine the best products to fit their specific needs, resulting in significant increases in branch margins. Show less

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  Fifth Third Bank

  Sept 2016 - Jan 2019

  Operations Manager

  Assist with team member training and development related to programs and client needs. Interview and assist with hiring prospective employees.Ability to take initiative and use sound judgment in decision-making.Communicates via written or verbal format, in a professional manner.Plan and organize team building activities, fundraisers, and community outreach events.Schedule appointments for bankers and financial center manager.Delegate work.Prioritize monthly scheduling for employees.Lead weekly meetings regarding branch numbers/goals, new roll outs, operations, and any changes to branch procedures.Collect branch data to be reported monthly to an operational scorecardIncreased operational scorecard from high risk to low.Create action plans to effectively address and troubleshoot problemsOrder branch supplies staying within branch budget.Strong leadership skills, excellent time management, and ability to work in a TEAM environment. Show less

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  First Citizens Bank

  Mar 2019 - Oct 2020

  Operation Services Supervisor
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  Truist

  Nov 2020 - now

  Servicing Team Manager I - Consumer Credit Card

  Service Team Manager is responsible for providing day to day leadership and motivation to drive performance of 25 teammates to meet client service needs, ensure operational excellence and industry leading client experience. Direct reports can be in client servicing or support capacity roles. Utilizes a variety of monitoring and coaching tools to ensure performance standards are achieved, while fostering an environment of teammate development and retention.1. Partners with Support Teams and LOB Managers to provide input on initiatives, resolving issues and executing business objectives.2. Handles administrative tasks such as teammate time sheets, tracking time off, performance reviews, development plans and corrective action up to and including termination. Ensuring equal accountability for all teammates.3. Structured coaching to develop teammates to provide clients quality service for immediate needs and solutions for the future. 4. Research documented and undocumented client complaints for validity, work towards solutions for the client, follow up with client when necessary, and deliver and track coaching and corrective action when required.5. Teammate and client advocate by acting as a conduit between the clients and our SMEs, Operations and technical teams to improve policies, systems, procedures, etc.6. Ensure that teammates are following established policies, procedures, guidelines, regulations and laws to protect both our clients and Truist from any unnecessary risk, within Truist acceptable Risk Framework. Show less