Naveed Somani, Innovative/Strategic Sales Leader, MBA

Experience

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  Toyota USA

  Jul 2011 - Mar 2012

  Management Trainee

   Assisted guests with the highest level of customer satisfaction by resolving customer concerns before escalating to a case manager Contributed to the LCS Team by answering calls within 20 seconds or less and helping achieve an average service level of 87% with a goal of 80% Authorized goodwill to Lexus owners based on, customer pay service history, number of TMS vehicles associated to household and prior goodwill provided to customer Completed Specialized Training: Lexus Customer Satisfaction and Field Preparation  Processed warranty claims for Toyota, Scion, and Lexus dealers to ensure compliance and timely payment Trained with TCS/Warranty team, learned the roles and responsibilities within the department Show less

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  Lexus

  Mar 2012 - Apr 2016

  ● Consulted with Dealer Principles and General Managers on profitability, inventory management, and maximizing retail sales & market share in order to increase guest retention & dealership profitability● Provided personalized process recommendations to drive increased retail and internet sales, accessory sales, and Lexus certified pre-owned vehicle sales resulting in 12% Growth● Strengthened business partnerships by providing timely and insightful KPIs, guest satisfaction analyzation tools, and immediate support as needed which lead to #1 DM ranking Show less  Communicated and administered Lexus service and parts policies, procedures and philosophy to ensure customer satisfaction/retention  Counseled with dealership management regarding the profitability, customer satisfaction, and proper operation of service and parts departments Effectively interacted with customers to counsel on technical and or warranty concerns Motivate personal at all levels to improve sales, retention and customer satisfaction Grew territory by 10% in Customer Pay Labor, through effective marketing towards In-actives while units and operations were down Show less  Manage daily sales reports, tracking sales forecasts for New, CPO & LPO units sold Assist Managers with day-to-day operations Monitored and tracked sales incentive programs for the Lexus Western Area  Managed daily sales reports, monthly reports, and tracked sales forecasts for the Lexus Western Area Monitored and tracked area market share and sales penetration  Partnered with area personnel and field staff on sales activities within the area Assisted Sales and Merchandising Managers with day-to-day operations within the Sales and Merchandising departments Show less  Collaborated with the Lemon Law Buyback Team to make new processes that enabled the team to drop the total time to send a vehicle to auction in half and drop total cases by 33%. Anticipated Managers needs and worked to get reports out in a timely manner before being told to, while maintaining accuracy. Completed Specialized Online Training: various District Service and Parts Manager courses Assisted the Sales & Service team by creating new reports for registrations & Service Efficiency for the betterment of the Team  Streamlined reports to make them more useful & consultable Visited Western Area dealers, observed and developed an understanding of the day-to-day fixed operations within the dealer organization in preparation for becoming a field traveler Spent time with other department managers to learn how they conduct daily business activities within their departments  Trained with regional personnel and learned the roles and responsibilities within the Customer Services department through dealer contacts, performing drive studies, time studies, mystery shops, repair order analysis and met with dealer management. Developed an understanding on the value of process management and it’s importance to dealership operations Show less

  • District Sales Manager

    Oct 2015 - Apr 2016

  • District Service & Parts Manager

    Aug 2013 - Oct 2015

  • Merchandising Analyst

    Apr 2013 - Aug 2013

  • Management Analyst

    Mar 2012 - Apr 2013
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  General Motors

  Apr 2016 - Sept 2022

  2022 Strategy Planning: Spearheaded 2022 business plans by leading 4 district managers & working with global leadership team● Coordinated with multiple cross functional teams including Sales, Service, Marketing & Distribution to train, validate and provide feedback to key stakeholders which resulted in Zone Manager Ranking improving from #19 to #4 out of 25 Zones nationally● Utilized analytics to determine 3 pillars for success, structured a viable GTM strategy for 4 district managers & 79+ dealerships, which led to a 10% growth in sales and 1.2% share gain● Successfully gained buy-in from executive team through presenting market analysis & best practices across 4 markets, 5 states and 79+ dealers ● Designed and implemented standard operating and consulting procedures for the team to maximize ROI, resulting in the highest performance of all Zones, which was adopted by executive leadership and rolled out nationally ● Designed and implemented a viable operating accessory model to support external vendors to capture & win $4.3M accessory opportunity leading to an increase in penetration from 50% to 80%, 16% increase in accessories sales, ranking #1 in Region, #5 nationallyLeadership: Managed DMs to scale and accelerate the growth of 4th largest Zone from 4000 unit deficit to 800 unit deficit resulting in #1 Buick and GMC market in Region and #2 in Nation● Developed strong workplace culture through trainings, encouragement, & confidence building sessions, resulting in 7 promotions in 8 months● Identified inventory and sales optimization opportunity across 4 districts, generating the highest KPIs and fastest selling inventory in the nation● Provided coaching and trainings to 4 DMs through cross functional collaboration sessions, to overcome objections and improve sales processes, resulting in 13% Buick and 10% GMC sales growth and share growth by 0.2% for Buick and 1.2% for GMC Show less ● Developed an ordering, marketing and sales strategy for 21 dealerships, resulting in #1 District Manager in the nation along with growing sales over 32% within a 6 months time frame● Proactively identified GTM challenges with pricing, incentives, and data transfer impacting sales, resulting in increased selling days by 30% across the district ● Conducted deep account analysis to identify untapped market opportunity to generate sales growth resulting in #1 market nationally for 2 years & 3 years of market share growth ● Managed working relationships of 4 external vendors to drive alignment with district, leading to an increase in accessory penetration from 40% to 80% and ranking #1 in nation ● Successfully led meetings and onsite collaboration days as a mentor and leader to 15 district managers across the nation, resulting in 5 promotions Accolades Accomplished After Accepting Position2020 #1 GMC Market at GM nationally2020 #1 Accessories market at GM nationally3 Straight Years of Market Share growth in a down market2019 #1 market in region2019 #1 Sierra Market for GM nationally2018 #1 ranked DM at GM nationally Show less ● Consulted & implemented a velocity based sales model across 19 dealerships in Hawaii, San Francisco, Guam, & Monterey Peninsula; increasing sales 16%, which improved District Manager ranking from #91 to #18 within 12 months● Influenced dealers to change ordering practices that better aligned with National and Regional incentives leading to faster turning inventory increasing profitability 10%● Trained dealers to fully leverage the power of CDK digital marketing packages and other underutilized resources available to them resulting in 30% increase in Go To Market Activities● Elevated dealers understanding & ability to leverage forecast tools to increase vehicle allocation generating the #1 largest volume in the Region● Spearheaded Hawaiian growth initiative achieving 59% sales increase in 2017 & gained 0.6ppts market share in Honolulu Market Area Show less

  • Zone Manager

    Sept 2020 - Sept 2022

  • Buick GMC Major Metro District Sales Manager

    Sept 2017 - Sept 2020

  • Buick GMC District Sales Manager

    Apr 2016 - Sept 2017
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  Tesla

  Feb 2023 - Apr 2024

  General Manager

  1.Build the best teams to help transition the world to sustainable energy2.Create lifelong customers3.20 million by 2030

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  CALIFORNIA AUTOMOTIVE RETAILING GROUP

  Jun 2024 - now

  Vice President of Sales