Lora LaBrash

Experience

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  RCI | Vacation Exchange

  Jan 1983 - Jan 1998

  Trainer

   Trained1000+ new and existing employees in sales skills.  Supervised trainers, coaches and newly-hired employees during training, including disciplinary action through termination. Developed and implemented mentoring program, including Skills Assessment for selecting mentors, providing feedback on performance, conducting discipline discussions, and providing areas for improvement. Trained 70+ supervisory staff on new RCI computer programs.

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  Indiana Farm Bureau Insurance

  Jan 1998 - Jan 2001

  Trainer

  • Analyzed customer and organizational needs and objectives and developed training to meet those needs. Monitored results to ensure expectations and performance goals were met or exceeded. • Trained 500+ agents, 400+ Customer Service Representatives and 35 agency managers in fundamentals of increasing sales and profits.• Partnered with agents and agency managers to coach agents one-on-one to improve sales. Agents coached improved sales by over 50%.• Developed/presented employee enrichment and diversity program on adapting to diverse markets for 200+ agents.• Liaison between Farm Bureau Insurance and national vendors. Show less

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  Eli Lilly and Company

  Jan 2001 - Jan 2007

  Tech Writer (Various contracts)

  TECHNICAL WRITER Consulted with Subject Matter Experts to determine current processes, including gap analysis and recommendations for improvement. Followed FDA guidelines for documentation approval processing. KEY ACHIEVEMENTS:• Converted non-GMP procedures to GMP procedures and routed for review and approval to insure compliance with 21 CFR parts 210 and 211.• Facilitated the review and approval of procedures within an FDA GMP environment. .• Performed review of design specifications and test cases to ensure documentation was in compliance with client QC guidelines prior to approval. • Audited maintenance area to ensure compliance with current procedures and business processes Show less

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  Safis Solutions, LLC

  Mar 2007 - Feb 2011

  Senior Compliance Analyst

  Safis Solutions assists the life sciences industry in meeting regulatory and quality standards expected by global health authorities.SENIOR COMPLIANCE ANALYSTKEY ACHIEVEMENTS:• Managed migration to SalesForce, including training staff, maintaining client database in both SalesForce and Constant Contact.• Created and executed new test cases using Rational Software Suite test cases for client migration from SharePoint 2003 to MOSS 2007 including documenting issues and defects using Rational Test Manager and Remedy.• Executed software validation of inventory management and Interactive Voice Response systems for a medical device manufacturer. • Led software validation project, to ensure a dental device manufacturer was in compliance with FDA and ISO regulations. Show less

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  HCC Insurance

  Mar 2011 - Aug 2011

  Business Analyst

  • Identified and defined system requirements through interviews with Subject Matter Experts, document analysis, and task analysis.• Work independently with users and under direction of project managers to define concepts• Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts.• Liaison with developers and subject matter experts

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  Covance (Contracted through TeamSoft)

  Aug 2011 - Feb 2013

  Business Analyst

  Provided business analyst support to the organization for the Envision project as well as during support and major releases, including requirement solicitation and documentation. Managed the testing phase of deployment of upgraded anti-virus software throughout the organization. Supported major and minor releases of software.KEY ACHIEVEMENTS:• Developed and documented Standard Operating Procedures for deployment of laboratory instrument software, including defining .concepts and processes through use cases, swim lanes, and workflow diagrams. • Managed the deployment of updated software to servers throughout the international organization including testing efforts, and documentation in United States and Europe for migration to Windows 7,• Facilitated the remediation of legacy programs for integration with Windows 7, Outlook 2010 and anti-virus program deployments. • Analyzed client audit findings to formulate the response and remediation plan including updating Standard Operating Procedures to address the gaps identified during the audit. Show less

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  Indiana Department of Revenue

  Apr 2013 - Jan 2020

  Senior Business Analyst

  Lead business areas through software implementation process from charter to user acceptance testing. Collaborate with business leaders to determine current processes and to implement changes to the process to increase revenue and productivity. KEY ACHIEVEMENTS:• Developed User Stories and testing for Non-Sufficient Funds effort, • Increased revenue by more than $30 million (direct and indirect benefit) by eliciting requirements for an interface between a COTS and a legacy system for the automation of the process of notifying potential non-filers of their need to file returns. • Successfully chartered project to modernize the filing of taxes for non-Indiana residents. The charter for this project is the standard used for all charters. • Elicited details of Revenue Accounting process from staff in the tax processing area as well as Finance in order to document the process for several tax types as well as the Tax Amnesty program. • Managed User Acceptance Testing during the implementation phase of a multi-million dollar project to modernize tax processing.• Solicit requirements to increase the accuracy of data received from taxpayers. Completed PMP certification, which lapsed upon my retirement.n Show less

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  Simply Driven Executive Search

  Mar 2020 - Nov 2021

  Senior Business Analyst

  Liaison between Product, UI/UX, and Back-End developers.Facilitate Jira ticket grooming serious, including clarifying ticket content and meaning. Represent Product’s viewpoint and desires to the development teams. Present developers’ concerns and feedback to the Product team. Build and maintain relationships with Project team to enable teamwork and communication. Participate in Scrum activities such as retrospective, demonstration and planning.Complete Acceptance Testing for UI|UX tickets. Show less

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  Aventiv Technologies

  Jun 2021 - now

  Liaison between Product, UI/UX, and Back-End developers.Facilitate Jira ticket grooming serious, including clarifying ticket content and meaning.Represent Product’s viewpoint and desires to the development teams.Present developers’ concerns and feedback to the Product team.Build and maintain relationships with Project team to enable teamwork and communication.Participate in Scrum activities such as retrospective, demonstration and planning.Complete Acceptance Testing for UI|UX tickets.Facilitated the automation of part of the Customer site creation process. Facilitated the creation of a two new Cloud based websites. Facilitated the addition four features for the Cloud based website. Show less

  • Retired

    Mar 2023 - now

  • Senior Technical Product Manger

    Jun 2021 - Mar 2023