Lillian Chen

Experience

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  Casa Dorinda

  Oct 2015 - Oct 2016

  Certified Nursing Assistant

  Aided dependent residents with feeding, mobility, bathing, and other daily tasks. Collaborated with nurses as other nursing assistants to complete shift assignments, modifying schedules when handling admissions or discharges.

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  Sansum Diabetes Research Institute

  Jun 2017 - Dec 2017

  Innovations Intern

  Evaluated four emerging insulin-dosing mobile applications for usability, clinical benefits, economic benefits, security, and data privacy for an internal project presentation to high-level leadership.

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  Westmont College

  Aug 2017 - May 2018

  Student Director of Urban Initiative

  Managed a team of four student leaders to oversee five different urban engagement programs that reached people experiencing homelessness, international students, and kids in low-income settings.

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  Valley Medical Center

  Jun 2019 - Nov 2019

  Clinical Informatics Graduate Intern

  Performed root cause analysis on failed radiology integration by identifying and presenting patterns in radiologist workflow data to managers, reducing erroneously inputted radiology exams by 90 percent.Headed pilot phase of project featuring social determinants of health in patient charts on Epic. Collaborated with lead social workers to establish list of most accessible resources for patients.

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  Johns Hopkins Medicine

  Jul 2020 - Jun 2022

  Administrative Fellow

  The JHM Administrative Fellowship is a post-graduate training program designed to build leadership skills and provide diverse learning experiences through health system and rotation-based projects. Rotations include Pediatrics, Strategic Planning, all Maryland/DC hospital entities, Financial Analysis, Anesthesiology/Critical Care, HR, Physical Medicine & Rehabilitation, Johns Hopkins Healthcare, Surgery Center Series, Facilities, Food Services, and Pharmacy. Projects have included evaluation of out-of-state physician licensure/medical second opinions program, JHM/WellSpan Health collaboration, system-wide COVID-19 vaccine rollout, Maryland hospital facility fee disclosure, AVS medication list improvement. Show less

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  The Mount Sinai Hospital

  Jul 2022 - now

  Administrative Manager, Inpatient Operations

  Oversee all inpatient Medicine units at MSH (122 beds), managing daily operations including capital budgeting and procurement, equipment maintenance, major/minor renovations, nursing HR, facilities, regulatory compliance, patient experience, expense management, and process improvement.