Debra Doyle

Experience

• 

  San Francisco State University

  Aug 2008 - Jun 2010

  Receptionist

  • Primary point of contact between students, professors and staff in conflict resolutions and departmental management• Managed 1000+ student files and collected and analysed relevant demographic data• Developed a new organisational system to run the office more efficiently• Helped run the program office which included answering phones, emails and event coordination• Planned events around networking between students and staff and student training seminars

• 

  Corbett Group Homes, Inc.

  Oct 2011 - Mar 2013

  Residential Counselor

  • Created a strength based environment and development programs geared towards getting youth engaged in their communities• Participated in the development of the new residential program based on empowering youth through financial incentives• Encouraging residents to learn and communicate conflict resolution skills• Acted as a mediator between youth and their support teams to ensure their voices were being heard throughout their treatment program

• 

  Cambodian English School of Higher Education Organization

  Sept 2013 - Apr 2014

  Project Manager

  • Managed up to 30 volunteers at 4 schools including rostering and running shifts, and providing internal and external inspirational leadership• Grew the school from 1 to 4 sites and established non-profit status in 5 months through fundraising and donor management• Established volunteer policies and procedures from scratch growing average number of volunteers from 8 to 30• Created a budget with financial management reporting and evaluation procedures to comply with funder and government agency requirements• Developed and grew online presence and social media sites including YouTube, Facebook and Tumblr to increase donor and community engagement Show less

• 

  Pinnacle People Australia

  Aug 2014 - Aug 2015

  Front of House/Shift Supervisor

  Casual hospitality Front of House/Food and Beverage Attendant for the largest casual hospitality agency in Australia• 3 months at The Fat Duck Melbourne supporting the senior staff in providing the highest level of service in one of the top restaurants in the world• Developed relationships with a diverse range of business leaders, government officials and managers in the top events centres in Melbourne • Regularly worked banquet shifts ranging from 150-2500 people for Melbourne Convention and Exhibition Center and Crown Casinos Show less

• 

  The Mexico Group Ltd

  Sept 2015 - Apr 2017

  Duty Manager

  • Working with guests to organise large corporate and private functions and events• Working with the kitchen and bar team to ensure highest level of service in a quick and efficient way• Overseeing bar ordering, invoices, and completing cashups to meet line item budgeting goals set by HQ• Training wait staff in a variety of areas including guest experience, beer and spirit knowledge and restaurant presentation• Running shifts to manage costs and staff responsibility • Being a motivating force within the staff to bring out the best in my team even in the most difficult, pressured situations Show less

• 

  Inspiring Stories

  Jan 2017 - Aug 2017

  Volunteer and Space Activation Coordinator

  • Recruited, organized, trained and managed 60+ volunteers for Festival for the Future 2017• Worked with a small management team in a fast paced environment to design and implement a 1300 person, 3 day conference in Aotea Centre• Oversaw all design elements for the conference on a strict budget

• 

  Youthline Auckland Charitable Trust - Te Ara Taiohi Hakatapu Kia ora ai

  Aug 2017 - Jan 2018

  Youth Worker

  Supporting young people aged 15-17 within Central Auckland accessing the Youthline Youth Work team. Working with young people through drop-ins at various schools and education providers to achieve both their academic and personal goals via one on one mentoring and running development programmes such as exam stress and learner's license.

• 

  St John New Zealand

  Sept 2017 - Aug 2021

  Regional Youth Manager

  Working within a National management team to deliver a Nationally consistent but Regionally relevant Youth Programme serving young people aged 6-18. The role includes: • Overseeing coordination and development of 400 volunteers delivering in 50 locations to over 2000 young people • Leading a team of paid and volunteer managers to deliver day to day educational curriculum and weekend events ranging from 4 hours to 4 days long• Managing programme costs to deliver in a budget challenging environment• Streamlined dozens of processes using Office365 tools to ensure administration tasks for volunteers were easier increasing budget accountability and safety of our young people• Creating a 7 part training programme online and in person for volunteer management onboarding and ongoing leadership development • Setting and executing a 5 year strategy with the National team to deliver and improve the programme equitably across New Zealand, serving over 6000 young people Show less