Amanda Cruz

Amanda Cruz

Retail Sales Representative

Followers of Amanda Cruz247 followers
location of Amanda CruzLos Angeles, California, United States

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  • Timeline

  • About me

    Hotel Manager @ citizenM Los Angeles Downtown

  • Education

    • SUNY Cobleskill

      2008 - 2010
      Associates Sociology

      Activities and Societies: Alumni Association, XOK ( cultural group )

  • Experience

    • CENTURY 21

      Nov 2007 - Mar 2008
      Retail Sales Representative

      Retail sales responsibilities included one-to-one customer sales service and fitting room management. Customer service responsibilities included cashier tending including all cash, credit card and check collections including customer ID verifications.

    • State University of New York College of Agriculture and Technology at Cobleskill

      Sept 2008 - Apr 2010

      Responsible for telemarketing activities including cold calling of families and community residents in pursuit of donations. Coordination and production responsibilities included the printing and assembly of fund raising packets/direct-mailers. Reviewing all paperwork brought in to be mailed to assure spelling and all fields were filled out properly. Daily administrative responsibilities consisted of answering phones, filing and front receptionist duties. Served as the front desk service agent in handling student requests including account reviews and reports.

      • Fundraising Coordinator

        Oct 2008 - Apr 2010
      • Administrative Assistant

        Sept 2008 - Dec 2009
    • FAO Schwarz

      Nov 2010 - May 2011
      Sales Associate

      Served as a customer sales representative in assisting customers and maintaining an orderly floor. Participated in mid-year inventory count, which included manual counts and generating inventory logs.

    • Huemanitas

      May 2011 - Apr 2019
      Marketing Intern

      Responsible for developing expense reports for senior managers and compiling agency time reports for monthly billing. Responsible for all travel booking including hotel stays and flights for employees. Transcription of Focus Group recordings into research reports. Presentation building in PowerPoint & Keynote for client review. Administrative and creative support via scanning, document printing and office management duties.

    • T-Mobile

      Apr 2012 - Dec 2018
      Key Holder

      Responsible for opening and closing of store. Creating deposits , chance and balancing of tills. Proficient in creating charts to provide a clear understanding for the representatives' goals and daily tasks needed to achieve excellence. Peer coaching on a daily basis to ensure all the associates understand what needs to be done to succeed regularly.

    • CitizenM hotels

      Jun 2018 - now

      Versatility, Building and Growing.

      • Hotel Manager

        May 2024 - now
      • Assistant Hotel Manager

        Jun 2021 - May 2024
      • Ambassador

        Jun 2018 - Jun 2021
  • Licenses & Certifications