Felipe Leite

Experience

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  DORMA

  Oct 2007 - Jun 2009

  Call Center Agent / IT Support

  DORMA is a Germany multinational supplier of intelligent systems for automatic doors, while as Manager Assistant it was given me the responsibility for the customer service and the IT system in the company. Supporting and solving issues from Customers and Internal areas. • Checking the IT system is running perfectly.• Reporting any error/problem from the system for the managers.• Replying emails and calls for customers.• Providing administrative and technical support in the areas of administration and logistics.• Dealing with various documents, fulfilling the entire procedure necessary related thereto.• Preparing reports and spreadsheets; carry out office space services. Show less

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  Noname Fashion Shop

  Nov 2009 - Jan 2012

  Sales Assistant/Customer Service

  Responsible for welcome customers to the shop, talking to them, helping them with their needs. Also supporting the shop in meeting, trying to hit the sales targets by recommending products to customers and making sure the shop are stocked and tidy.

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  Nationwide Data Collection

  Jan 2012 - Oct 2012

  Assistant Data Collector

  • Analyse new patterns (addresses, location, direction) using Google Maps and Google StreetView. • Collecting Data about traffic (for example buses, taxis, bicycles, cars) for transport planning, traffic disruptions and market research.• Building statistics root-files on daily basis.• Reach daily targets regarding quality and quantity of data.

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  Windhorse Trading Ltd - Windhorse:Evolution

  Oct 2012 - Feb 2015

  Customer Service Support

  • Operating tills and handling financial transactions.• Recording sales figures, for data analysis and forward planning. • Open and closing the shop, maintaining security.• Motivating staff and ensuring that all of them have appropriate training and follow correct procedures in relation to operation of tills, customer care and merchandising.• Effectively unpacking, pricing, merchandising and managing stock levels.• Identifying common fraud/errors/irregular transactions and using epos system. • Assistant manager in ensuring that current Healthy and Safety standards are maintained in the shop. Show less

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  Homestay.com

  Oct 2015 - now

  Customer Experience Executive

  Working for a startup means having to be very aware of the feedback from the customers themselves to transform their concerns into tools that enhance the functionality of the site and therefore the customer experience.Operational Organization & Knowledge:- Develop relationships with assigned accounts and work to holistically understand the customer’s needs.- Oversee various aspects of the overall account, which include: account engagement, product adoption, and related customer service issues.- Communicate and articulate the value proposition of Homestay.com to our clients.- Perform related duties as required or assigned.- Responsible for reviewing Homestay.com host profiles and activating host profiles to list on the website in accordance with a pre-defined set of guidelines. Contact users to acquire additional relevant information, change rates, create enhanced profiles, publish profiles, and consistently exceed client expectation increased guest/hosts bookings.- Liaising with Hosts directly to actively improve listing profiles, e.g. more photos, better house descriptions, family descriptions, etc.- Dealing with Hosts and Guests queries, educating both parties regarding Homestay.com and how it all works.- Replying to Hosts and Guests regarding booking queries, requiring a courteous approach, ensuring a high standard of customer care for all Homestay.com customers using the system Zendesk. Show less