Wilson Duffles

Experience

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  Data General

  Jan 1985 - Jan 1988

  Senior Software Engineer
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  CTG

  Nov 1993 - Feb 2000

  Managed a team of eight Career Developers in three states (Alaska, Oregon, Utah) responsible for a total of 400 technical employees.Aligned professional and technical skills of employees with the strategic direction of the business and market through training plans, personal assessments, and performance reviews.Ensured the hiring, retention, and development of key and strategic staff, through targeted selection, profiling of candidates, and assessment of current employees against an established standard of behaviors and expectations.Managed an annual budget of $1.5 million for training, social events, and other employee-related activities. Stayed within 5% of budget throughout the year while achieving all performance measurements. Show less Managed a group of 45 analysts and programmers in their delivery of application maintenance services to two major external customers simultaneously and efficiently with a total annual budget of $4.5 million. Interfaced with the customers in establishing and measuring various service levels as they applied to the outsourcing contracts.Represented employer at the customer's quarterly performance reviews and developed corrective action plans to ensure compliance with customer's expectations. Consistently met or exceeded the established service thresholds, thus enabling staff to receive predetermined financial incentives tied to performance results.Defined, developed, and implemented various business processes and procedures, which led to ISO9000 certification.Conducted periodic evaluations of the performance of projects and processes ensuring that projects complied with defined requirements, met the financial and quality targets, and delivered to customer's expectations.Formalized a portfolio of quality and financial measurements for assessing the performance of the business organization on a periodic, frequent basis. Show less

  • Director of Career Development

    Jan 1998 - Feb 2000

  • Director, Project Quality and Performance

    Nov 1993 - Dec 1997
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  NANA

  Oct 2001 - Dec 2008

  • Director of Enterprise Procurement

    Oct 2007 - Dec 2008

  • Managing Director, Information Services

    Oct 2001 - Sept 2007
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  ProjectBahn

  Nov 2008 - Apr 2015

  Senior Project Manager

  Project management, project auditing, project consulting, project training. Information technology, software selection and deployment.

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  Fircroft

  Jun 2009 - Aug 2009

  Data Management Specialist
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  Glacier Services, Inc.

  Aug 2009 - Apr 2015

  Account Manager, Industrial Process Automation Coordinator - ConocoPhillips Alaska
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  Chugach Government Solutions, LLC

  Apr 2015 - Aug 2021

  Vice President, Digital Services