Nurul Huda

Experience

• 

  PT.Visionet Data Internasional

  Jan 2014 - now

  * Assist Department Head to supervise contact center daily activity as of company regulation and SOP.* Review agent performance based on KPI.* Creating monthly report performance, analyze and also give the highlight into the report and presentase into management and/or client.* Monitoring daily activity and make sure for achievement daily target on contact center.* Create schedule agent and team leader.* Coordinate with related team to make sure all regulation and information is up to date. Show less * Lead for Town Manage Development Lippo Homes and Apartment (Lippo Karawaci, Lippo Cikarang, Kemang Village, Saint Moritz, Depok Park View), online shopping (mataharimall.com inbound seller), entry data (Hicard from Hypermart), Outbound Telesales (Techdata for IBM product), apartement services (Meikarta Call Center, Customer Care and TTBF).* Monitoring daily activity to make sure achieve target.* Help agent to handle hard complain from customer.* Create daily report based on achievement day to day.* Briefing agent for product update Show less

  • Contact Center Section Head Service Coordinator

    Nov 2018 - now

  • Contact Center Team Leader

    Nov 2015 - Nov 2018

  • Contact Center Reporting Analyst

    Mar 2014 - Nov 2015

  • Contact Center Agent

    Jan 2014 - Mar 2014