Prabhat Prasannan

Experience

• 

  Wipro

  Jan 2002 - Jan 2005

  Team Leader - Operations

  Operations ManagementRecruitment. Training & orientation. Hardware installation & coordination with IT, UATs & Dry runsRostering.

• 

  Orange Business

  Jul 2005 - Aug 2012

  Led cross-cultural teams to address critical Operational Restructuring & Service Transition projects Managed Network Improvement projects for high impact problems Devised methodologies and performance scorecards for network and infrastructure components Managed project implementations for data and voice networks Assessed service orders to develop schedules & optimize resources Managed regional subgroups to alleviate project bottlenecks

  • Network Operations Program Manager

    Jan 2007 - Aug 2012

  • Solutions Delivery Manager

    Jul 2005 - Dec 2006
• 

  Singtel

  Sept 2012 - now

  Formed cross functional project teams and framed process designs, strongly influencing new product launches.Managed projects for adaptation of new services through in-depth product analysis. Effective product designing to ensure optimal operability by the support functions in Telco & ICT domains. Designed intra function service improvement plans to improve product performance.Evaluated customer requirements against customization requests. Formulating support plan and structure for customer requirements. Show less

  • Delivery Architect(Service Integration)

    Oct 2021 - now

  • Pre Sales - Solution Manager

    Oct 2019 - Oct 2021

  • Service Operations Manager – Product Transition

    Jun 2015 - Oct 2019

  • Service Management

    Sept 2012 - May 2015