Stuart Hall

Experience

• 

  Aon Risk Services

  Sept 1996 - Jan 1999

  Client Technician

  Started in Sept 1996 outbound calling cold leads as part of affinity campaigns. Moved to a client technician role in a start up team (CORGI Gas installers). Significant growth was achieved with over 3000 clients in the first 9 months. I provided telephone based new business and servicing while utilising a delegated authority system for liability led packages and commercial vehicles. Promoted to deputy team leader through demonstrating client focus, and commitment towards achieving business results.From Jan 1998 to Jan 1999 I moved into a generalist commercial client facing role. This involved servicing an account of mixed industry clients with a range of commercial policies - Commercial package, motor fleets, Professional Indemnity, Directors and Officers. Show less

• 

  Aon

  Jan 1999 - Nov 2011

  Financial• Responsible for branch profit and loss handling £12m brokerage with a 33% fully costed margin. • Introduced admin fees in 2006, which were worth £700k by the time I emigrated.• Successful collaboration with marketing teams to develop multi-channel solutions to niche sectors including high profile incentives to drive high lead volumes• Created and introduced management information reporting suite to give transparency of performance across teamsPeople• Providing management and support for a total of 70 people.• Responsible for creating and improving engaged culture • Developed and executed recruitment assessment centres, selection and training to deliver high calibre new starters for new and existing teams• Operational responsibility assumed for Supercover acquisition in 2008. Licensed trade broker in North of England with 14 staff. Developed and implemented local incentive plan to reward high achieving individuals and teamsClient Value• Developed relationships with key affinity contacts for Not for Profit, Construction and Licensed trade existing affinities• Successful compliance regime achieved through a matrix of escalating frequency of monitoring staff calls and letters. Implemented rotating assessment by different reviewers to give greater consistency of resultsThird Party Relationships• Responsible for handling outsource relationship management of pure personal lines operation• Responsible for developing and maintaining key relationships with partner insurersKey Structural changes• Successfully planning and executing the transfer of the Southampton operation into Leicester. This involved planning significant detailed training and establishing a clear structured handover of business to ensure client service, retention and new business was initially maintained and then developed • Successful planning and execution of centralising new business resource Show less

  • Business Manager / Associate Director

    Jan 2002 - Nov 2011

  • Team Leader

    Jan 1999 - Jan 2002
• 

  Aon Reed Stenhouse

  Nov 2011 - Mar 2020

  Financial• Responsible for branch profit and loss• Uplift in admin fees achieved through 2012, 13 and 14 without impacting retention• Exceeded Trading profit budget in 2012, 13 and 14• Significant cost reduction achieved in 2012, 13 and 14• Created and introduced management information reporting suite to give transparency of performance across teamsPeople• Initially provided management and support for a total of 80 people. Teams provide combination of front line service directly to clients (Commercial, Affinity and Personal Lines) and back office support (Commercial and Personal Lines) to the rest of the branches of Aon Canada.• Achieved increased colleague engagement scores Client Value• Successful introduced Quality assurance regime achieved through a matrix of escalating frequency of monitoring staff calls and back office processing work. Feedback sessions and calibration form an integral part of the process• Introduced client surveys to branch Show less

  • Senior Vice President, Risk Director and CBU Sector Leader

    Mar 2015 - Mar 2020

  • Senior Vice President and National Director

    Nov 2011 - Mar 2015
• 

  Aon

  Mar 2020 - now

  Effective March 2020 - additionally now leading a team to deliver significant operational change across Canada.Effective Q1 2021 - compliance auditing added to team objective

  • Managing Director of Operations

    Jul 2023 - now

  • Operations Leader and Senior Vice President

    Mar 2020 - Jul 2023