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Rami I.

Rami I.

Customer Service Specialist

Followers of Rami I.447 followers
location of Rami I.Mississauga, Ontario, Canada

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  • Timeline

  • About me

    Computer Scientist | Data Analyst | Mechanical Engineer

  • Education

    • Rick Hansen Secondary School

      2013 - 2017
      High School Diploma - Honours

    • Western University

      2021 - 2024
      Bachelor of Applied Science - BASc Computer Science A

      Courses of Interest:DatabasesData ScienceData Structures and AlgorithmsData Analysis and Visualization

    • George Brown College Continuing Education

      2020 - 2020
      Certificate Practical AI and Machine Learning A+

      By far one of my most joyful learning experiences was learning how to use Python to build machine learning algorithms to predict unknown or future data, and understand how neural networks work. I also got the opportunity to build my own AI algorithm while testing numerous neural network variations and observing how each variation has its own effect while predicting the inputted data sets.Courses:Introduction to Machine LearningPractical Data Analysis using Machine… Show more By far one of my most joyful learning experiences was learning how to use Python to build machine learning algorithms to predict unknown or future data, and understand how neural networks work. I also got the opportunity to build my own AI algorithm while testing numerous neural network variations and observing how each variation has its own effect while predicting the inputted data sets.Courses:Introduction to Machine LearningPractical Data Analysis using Machine LearningNeural Networks in Artificial IntelligenceComputer Vision and Image Processing Show less

    • Ryerson University

      2017 - 2018
      Aerospace Engineering

      Acquired extensive knowledge in the following classes:Introduction to EngineeringEngineering Design and Graphical CommunicationCalculus ICalculus IILinear AlgebraPrinciples of Engineering EconomicsPhysics: MechanicsPhysics: Waves and FieldsGeneral ChemistryMaterials Science Fundamentals

    • George Brown College

      2018 - 2021
      Advanced Diploma Mechanical Engineering Technologist Design 3.71/4.0

      Gaining various types of hands on experience on the CNC machines, milling machines and 3D modeling skills using SolidWorks and Mastercam.Acquired various technical and theoretical skills from the following courses:Circuit AnalysisIntroduction to MachiningIntermediate MachiningPneumatic Systems ControlsIntroduction to CNCElectronic DevicesIntroduction to Mechanical CADAdvanced Mechanical CADApplied CAM and CNCStatics

  • Experience

    • PC Optimum Customer Service

      Jul 2018 - Feb 2019
      Customer Service Specialist

      • Professionally respond to customer inquiries with a pleasant, courteous, and well-informed manner for all of Canada.• Provided technical assistance in user operation of website and app; troubleshot systematic issues.• Accurately respond to customer needs with appropriate and flexible judgement when providing solutions.• Utilized Salesforce to accurately maintain documentation for each interaction with customers through; • initiating the necessary customer fulfillment. • sending messages to appropriate third parties when required. • assisting with credit card inquiries. Show less

    • PROTOCOL7EVEN SECURITY

      Aug 2019 - Aug 2022
      Security Guard

      • Ensured customers within shopping centers are abiding by Covid-19 regulations.• Maintained social distancing and ensured the number of customers did not exceed store capacity.• Responsible for maintaining the safety of customers and employees at various shopping centers.• Ensured the safety of employees and customers on the premises.• Removed persons causing disorderly conduct while on-premises.• Request emergency assistance when needed, while professionally handling issues to deescalate situations. Show less

    • BOS Innovations Inc.

      May 2023 - now

      • Data Architecture and Modeling: Designed and maintained data architectures, to ensure efficient data storage and retrieval.• Business Intelligence and Reporting: Created and managed interactive Power BI reports, delivering real-time data insights for informed decision-making.• ETL Pipeline Development: Developed and optimized ETL pipelines for seamless data integration and performance monitoring.• Microsoft Dynamics 365: Built custom extensions into the Business Central platform using Microsoft’s AL Language to improve the data entry process and optimize data retrieval.• Data Analysis: Built custom KPIs to enhance departmental efficiency by monitoring business performance and employee productivity.• AI: Integrated AI strategies with business data to optimize intelligent processes and drive business insights.• Cloud Services and Integration: Managed cloud migration and data integration using Azure Data Factory and Git, ensuring data quality, security compliance, and budget constraints.• Report Generation and Improvement: Conducted data mining and report generation to compare project actuals versus budgets, driving continuous improvement and developing key metrics.• Collaboration: Worked closely with stakeholders and senior leads to transform data into actionable insights, enhancing decision-making across the organization. Show less

      • Data Analyst

        Aug 2024 - now

      • Business System Financial Data Analysis

        May 2023 - Aug 2024

  • Licenses & Certifications