Xavier Abraham

Experience

• 

  AXA Business Services Pvt Ltd

  Jul 2011 - Dec 2020

   Managed a team of 15 Investigators working on ATO, Check Fraud, Counterfeit, GIACT and Transaction Monitoring Applications Used – Lexis Nexis, GIACT, Sovos and Experian Utilized Fraud Analytics to identify Fraud trends and patterns Involved in Project Management, Stakeholder management, people management and process Improvement Developed Project plans, identified risks, budget, resource requirements and communicated goals with the team Weekly interaction with Internal and External Clients to provide Project status and future project planning Achieve annual target Customer Satisfaction, Employee Satisfaction, and Retention scores Show less  Perform detailed investigations on complexed alerts or triggers on ATO, Check Fraud, Counterfeit and GIACT Resolve escalations with an eye for details and produce corrective and preventive action plans. Evaluate the trends and patterns to understand the highs and lows in the volumes received and report to Internal and External management. Perform thorough analysis to understand the Gain/Loss and report to Internal and External management. Responsible for Work Allocation and Query Handling for the team Show less

  • Assistant Manager - Fraud Operations

    Jan 2015 - Dec 2020

  • Lead - Fraud Operations

    Jul 2011 - Dec 2014
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  Empower

  Jun 2021 - now

  Manager - Fraud Analytics

  I am an Investigations Manager with 15 years of experience in Fraud Operations, Investigations, Fraud Risk Management, Audit, Compliance, Project, Stakeholder, People and Performance Management. Experienced in leveraging data analytics to develop and deploy end-to-end fraud strategies. As a Fraud Investigations Manager, have a track record of implementing effective fraud prevention and detection strategies, and leveraged my skills in risk management, data analysis, and team leadership to safeguard the financial interests and reputation of a dynamic organization.My career objective is to build a fulfilling career and working with a team of innovative and data driven professionals committed to Operational Excellence and Customer Satisfaction Show less