Carlos Sequeira

Experience

• 

  InterAirport Services

  Jun 2011 - Dec 2011

  Flight Dispatcher Assistant
• 

  Air dispatch Service

  Oct 2012 - Jun 2013

  Passenger Service Agent

  As a contractor for Delta Air Lines

• 

  Delta Air Lines

  Jul 2013 - Mar 2015

  Passenger Service Agent

  Role as gate agent, operations agent, baggage claim agent and below wing supervisor

• 

  Global Air Services

  Dec 2016 - Dec 2017

  Cargo Agent

  Supporting cargo operations for Delta Airlines and Air Canada

• 

  CWT

  Jun 2018 - Jul 2021

  Travel Counselor

  Travel agent and customer service representative working on Sabre for Oracle and General Electric Account

• 

  SYKES Costa Rica

  Aug 2021 - Jan 2023

  Team manager working on Sabre for Hopper/Capital One account. In charge of handling escalations, payroll reports, overseeing day to day operations. Training and coaching. Leader on the implementation of night shift project for 15 people. Working directly with internal and external clients. Travel executive and customer service representative working on Sabre for Implementation of new Hopper/Capital One account. First wave of counselors providing feedback and proposing solutions on new product development.

  • Team Manager

    Oct 2021 - Jan 2023

  • Travel Executive

    Aug 2021 - Oct 2021
• 

  CWT

  Feb 2023 - now

  Team Leader

  Team Manager.Leading a team of corporate travel counselor achieve maximum performance and client satisfaction. Managing team abroad and locally.