Pooja Shingala

Experience

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  Convergys

  Aug 2008 - Apr 2009

  QA Analyst

  Analyzed technical specifications, functional designs and user stories to develop comprehensive test strategies.Developed and maintained detailed test plans to ensure quality assurance of software applications.Global HR Application roll-out for Johnson & Johnson.Analyzed existing software, understood modules and Software Requirements Specification document (SRS) for the enhancement.Test Case creation in the Quality Center. Also involved in Test Execution for multiple cycles of Functional Testing. Show less

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  The Ahmedabad District Co-Operative Bank Ltd.

  May 2014 - May 2019

  Sr. Manager - IT Operations & UAT LEAD

  Oversaw Level 1 Support Team and liaised with Core Banking Solution vendor (TCS) and bank business team for issue resolution and new requirements.Spearheaded the implementation of Digital Payment Services and served as the key liaison with NPCI and CBS Vendor for the introduction of new banking services, while also designing and executing UAT test cases, conducting root cause analysis of defects, and mentoring junior team members on UAT best practices.Monitored system performance and identified potential problems before they occurred.Managed multiple projects simultaneously while adhering to tight deadlines. Show less

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  The Gujarat State Co-Operative Bank Ltd.

  Jun 2019 - Feb 2021

  Sr. Manager IT Operations & UAT LEAD

  Successfully managed and developed a team of 15+ employees including QA Engineers, demonstrating strong leadership skills.Managed multiple projects and priorities in a fast-paced environment, collaborating with senior management on strategy development and execution planning.Oversaw IT support for Core Banking Solution, managed Fraud Resolution Management Solution, and Digital Payment Channels of the Bank, liaising with vendors and stakeholders for seamless operations and resolution of issues.Facilitated collaboration with business analysts and subject matter experts to translate user requirements into UAT test cases, prepared comprehensive UAT test reports, and mentored junior team members on UAT best practices, fostering consistent adherence to high-quality standards. Show less

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  Tuzzin Infotech Private Limited

  Mar 2021 - now

  SalesForce QA Engineer | QA Engineer

  Administered Salesforce CRM platform, managed configuration, customization, and user support.Conducted software testing using data loader for importing/exporting datasets.Identified automation opportunities in Salesforce using Process Builder or Flow Builder.Developed custom objects, fields, formulas, and reports to meet business needs.Collaborated with stakeholders for requirements gathering, troubleshooting, and user training.Contributed to establishing QA processes, preparing test data, and reporting defects.Conducted thorough testing of SaaS solutions for banks, including functional, regression, integration, and performance aspects.Developed and executed precise test plans aligned with project requirements.Utilized Jira for tracking and resolving software defects, fostering collaboration with teams.Enhanced QA efficiency and product quality through process improvements and mentorship. Show less