Mashelle Gladney

Experience

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  Greater Linden Development Corporation

  Sept 2007 - Jan 2011

  HOME/Financial Fitness Program Coordinator

  - Coordinate activities for the homebuyer and financial fitness programs and develop program curriculum- Market services of presenters that participate in the homebuyer/financial fitness programs- Attend various training sessions to remain in compliance w/City guidelines as it relates to homebuyer education- Provide counseling to clients relative to budgeting and credit/credit repair- Assist clients with clearing derogatory information from their credit profile and work w/creditors to establish solutions for clients relative to past due/charged-off credit accounts and facilitate payment/settlement offers- Develop action plans for clients to assist them in obtaining a good financial profile- Provide intervention services for clients facing mortgage default situations by proposing acceptable repayment and/or loan modification solutions with various lenders/services- Participate in various focus groups/committees concerning neighborhood activity- Interface with local investors/builders in the redevelopment of the Greater Linden community Show less

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  Ohio Housing Finance Agency

  Sept 2010 - Apr 2015

  Assistant Housing Counseling Manager/HHF Counselor

  - Supervise 11 housing counselors and 2 administrative staff - Maintain working knowledge of the Save the Dream Ohio Programs- Prepare management reports- Handle escalations from both internal/external clients- Monitor/approve employee timesheets and ensure adequate coverage- Attend various staff/program meetings/trainings- Conduct performance reviews- Monitor workflow, ensuring clients are responded to in a timely manner- Monitor Save the Dream Ohio database and ensure statuses are maintained- Participate in various focus groups to enhance program functionality - Process client applications for the Save the Dream Ohio (previously Restoring Stability Program)- Participate in special projects as assigned- Attend weekly staff meetings Show less

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  Department of Administrative Services

  Apr 2015 - Nov 2015

  Administrative Professional - Fleet Management

  - Pull vehicle assignments daily and provide to management for approval - Inspect vehicles and monitor for maintenance that may be required (int/ext cleaning & oil changes) - Maintain report of vehicle maintenance - Assist management in monthly audit of vehicle logs/voyager transactions - Answer phone calls as required - Log inquiries from citizens, employees and state agencies as directed - Prepare vehicle packets - Assist in dispatch of vehicles and reservations as required in the Fleet Management System - Assist management in various tasks/projects as needed - File various documents on-site and in the cage as required Show less

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  Time Warner Cable

  May 2016 - Jan 2021

  Debt Payment Specialist

  -Work w/clients to resolve written-off debt from old accounts, allowing them to restore services -Work w/sales reps to unblock accounts once debt issue has been resolved-Answer phone calls from clients in a timely and courteous manner-Meet established departmental goal p/commission period-Research accounts utilizing various systems and search engines-Conduct various skip-trace activity as required to resolve issues from old accounts-Maintain accurate database of client statuses & dispositions Show less

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  GERTRUDE WOOD COMMUNITY FOUNDATION

  Jan 2021 - now

  Director of Community Development