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Avinash Kumar Pandey

Avinash Kumar Pandey

Hardware Network Engineer

Followers of Avinash Kumar Pandey65 followers
location of Avinash Kumar PandeyNoida, Uttar Pradesh, India

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  • Timeline

  • About me

    IT Support Specialist | VMWare, Linux, Online Backup Solutions

  • Education

    • J M HIGH SCHOOL,SARAN,BIHAR

      2006 - 2008
      High School 10 CLASS SECOND

    • Kendriya Vidyalaya

      2008 - 2011
      High School SCIENCE FIRST

      Activities and Societies: kho kho, football

    • Rajiv Gandhi Prodyogiki Vishwavidyalaya

      2011 - 2015
      Bachelor’s Degree Computer Science FIRST

  • Experience

    • Indian Oil Corp Limited

      Sept 2015 - Aug 2016
      Hardware Network Engineer

    • ITS Technology Solution Private Limited, itSimple

      Sept 2016 - now

      • Assisted customers with troubleshooting issues encountered while using hardware or software, providing actionable tips to resolve problems.• Prepared references for users by writing clear operating instructions.• Maximized use of hardware and software by training users and interpreting instructions.• Documented all transactions and support interactions in system for future reference and addition to knowledge base.• Increased sales by educating prospects on benefits of products and services in comparison to competitors. Show less

      • Subject Matter Expert

        Oct 2021 - now

      • Senior Technical Support Engineer

        Apr 2020 - Sept 2021

      • Technical Support Engineer

        Apr 2018 - Mar 2020

      • Technical Trainee

        Sept 2016 - Mar 2018

  • Licenses & Certifications

    • Druva Technical Accreditation

      Druva
      Mar 2024
      View certificate certificate

    • Certificate of Completion

      Commvault
      Jan 2024